
At MakerBot, we want you to get the most from your 3D printer. The MakerBot MakerCare Protection Plans provide customers with a fast and comprehensive level of support and service that is unrivaled in the 3D printing industry.
Are You Covered?
Already Have a MakerBot MakerCare Protection Plan?
Not Covered by a MakerBot MakerCare Protection Plan?
MakerCare for Method
Why Choose MakerCare Platinum?
What Coverage is Right For You?
WARRANTY |
MAKERCARE
|
MAKERCARE PLATINUM |
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OVERVIEW |
Will replace parts if they don’t work to specifications. Does not cover normal wear and tear or accidents. | The MakerBot MakerCare Protection Plan offers high-quality service and support from the people who know your MakerBot product best. | The MakerBot MakerCare Preferred Protection Plan is the fastest, most comprehensive level of support from the people who know your MakerBot product best. |
SERVICE LEVEL |
Replacement of defective parts, or repair of your printer. Does not cover normal wear and tear or accidents. | - Expedited replacement of defective parts, including accidental damage. | - Expedited replacement of defective parts, including accidental damage.
- Hot-swap or equivalent printer |
DURATION |
1 Year from purchase
(Includes 6 months of standard warranty and 6 months of extended warranty) |
2 Years from delivery | 3 Years from delivery |
SUPPORT RESPONSE TIME |
3 Business Days - Standard | 1 Business Day - Priority | 6 Business Hours - Priority |
SERVICE OPTIONS |
Phone
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Phone
Live Chat |
Phone
Live Chat |
MakerCare for MakerBot Replicator+ and Replicator Z18
WARRANTY |
MAKERCARE |
MAKERCARE PREFERRED |
|
---|---|---|---|
FEATURES |
Will replace parts if they don’t work to specifications. Does not cover normal wear and tear or accidents. | The MakerBot MakerCare Protection Plan offers high-quality service and support from the people who know your MakerBot product best. | The MakerBot MakerCare Preferred Protection Plan is the fastest, most comprehensive level of support from the people who know your MakerBot product best. |
DURATION |
6 months from delivery | 1, 2, or 3 years from delivery depending on plan availability for your MakerBot product. | 1, 2, or 3 years from delivery |
EMAIL SUPPORT |
Response within 3 business days | Response within 2 business days | Same day response before 4pm ET |
PHONE SUPPORT |
Mon–Fri: 9am–6pm ET | Mon–Fri: 9am-6pm ET | Mon–Fri: 9am-6pm ET |
LIVE CHAT |
None | Mon–Fri: 9am–6pm ET | Mon–Fri: 9am-6pm ET |
Add MakerCare to Your MakerBot 3D Printer
To quickly and easily purchase a MakerCare plan for your existing MakerBot 3D Printer, please call this number: +1 347 334 6800.