At MakerBot, we want you to get the most from your 3D printer. The MakerBot MakerCare Protection Plans provide customers with a fast and comprehensive level of support and service that is unrivaled in the 3D printing industry.
Are You Covered?
Already Have a MakerBot MakerCare Protection Plan?
Not Covered by a MakerBot MakerCare Protection Plan?
MakerCare for Method
Why Choose MakerCare Platinum?
6 BUSINESS HOUR RESPONSE TIME
Contact MakerBot Support via the web and we’ll respond within 6 business hours*.
3 YEARS OF COVERAGE
Get MakerBot's fastest, most comprehensive level of support for 3 full years from the registration of your MakerBot 3D Printer.
HOT SWAP
Our Hot Swap service ensures that you will experience minimal downtime if you ever run into issues. If MakerBot Support determines your MakerBot 3D Printer needs to be replaced, we will ship a replacement even before you ship back your defective unit - saves more than a week compared to Limited Warranty or Gold.**
EXPEDITED REPLACEMENT OF PARTS
For the duration of your plan, we will replace defective parts AND parts that require replacement, due to accidental damage and normal wear and tear, and ship them via overnight at the earliest availability**
SUPPORT THE WAY YOU WANT IT
You can reach a support expert by phone, live chat, or email, or access our easy-to-use online support pages.
HOMEGROWN EXPERTISE
Whereas many companies outsource support, our agents are rigorously trained and based in our Brooklyn headquarters so that you can get friendly, expert advice with ease.
* MakerBot Support business hours are Mon–Fri: 9am-6pm ET
** Expedited shipping means that a part is shipped to a customer via overnight shipping at the earliest availability (usually within one business day), so customers can expect to receive their parts within 2 days. Replacement parts exclude consumables.
WHAT COVERAGE IS RIGHT FOR YOU?
MAKERCARE FOR MAKERBOT METHOD
LIMITED WARRANTY |
MAKERCARE
|
MAKERCARE PLATINUM |
|
|---|---|---|---|
DURATION |
1 year from delivery | 2 years from delivery | 3 years from delivery |
SERVICE LEVEL |
Replacement of defective parts or repair of your printer. Does not cover normal wear and tear or accidents.1 | Expedited Replacement of defective parts AND parts that require replacement due to accidental damage and normal wear and tear.1
Standard repair of printer when necessary. |
Expedited Replacement of defective parts AND parts that require replacement due to accidental damage and normal wear and tear.1
Expedited hot-swap replacement of printer (saves more than a week compared to standard repair of Limited Warranty or Gold). |
EMAIL SUPPORT |
3 Business Days - Standard | 1 Business Day - Priority | 6 Business Hours - Priority |
PHONE SUPPORT |
Mon–Fri: 9am-6pm ET | Mon–Fri: 9am-6pm ET | Mon–Fri: 9am-6pm ET |
Live Chat |
None | Mon–Fri: 9am-6pm ET | Mon–Fri: 9am-6pm ET |
1 The Limited Warranty for the MakerBot Method Performance 3D printer does not apply to consumables (e.g., extruders, build plate tape, filament). For additional information, please visit: https://www.makerbot.com/legal/warranty.
MakerCare for MakerBot Replicator+ and Replicator Z18
LIMITED WARRANTY |
MAKERCARE PREFERRED |
|
|---|---|---|
DURATION |
Replicator+ | 6 months from delivery
Replicator Z18 | 12 months from delivery
|
1 or 3 years from delivery |
SERVICE LEVEL |
Replacement of defective parts or repair of your printer. Does not cover normal wear and tear or accidents. | Expedited Replacement of defective parts AND parts that require replacement due to accidental damage and normal wear and tear.
Standard repair of printer when necessary. |
EMAIL SUPPORT |
Response within 3 business days | Same day response before 4pm ET |
PHONE SUPPORT |
Mon–Fri: 9am–6pm ET | Mon–Fri: 9am-6pm ET |
LIVE CHAT |
None | Mon–Fri: 9am-6pm ET |
Add MakerCare to Your MakerBot 3D Printer
To quickly and easily purchase a MakerCare plan for your existing MakerBot 3D Printer, please call this number: +1 347 334 6800.