At MakerBot, we want you to get the most from your 3D printer. The MakerBot MakerCare Protection Plans provide customers with a fast and comprehensive level of support and service that is unrivaled in the 3D printing industry.
Only available in the US, Canada and EU member states as of January 1, 2021
Are You Covered?
Already Have a MakerBot MakerCare Protection Plan?
Not Covered by a MakerBot MakerCare Protection Plan?
MakerCare for Method
Why Choose MakerCare Platinum?
6 BUSINESS HOUR RESPONSE TIME
Contact MakerBot Support via the web and we’ll respond within 6 business hours*.
3 YEARS OF COVERAGE
Get MakerBot's fastest, most comprehensive level of support for 3 full years from the registration of your MakerBot 3D Printer.
HOT SWAP
Our Hot Swap service ensures that you will experience minimal downtime if you ever run into issues. If MakerBot Support determines your MakerBot 3D Printer needs to be replaced, we will ship a replacement even before you ship back your defective unit.
EXPEDITED REPLACEMENT OF DEFECTIVE PARTS
For the duration of your plan, we will replace defective parts, including due to accidental damage and normal wear and tear, and ship them via overnight at the earliest availability**
SUPPORT THE WAY YOU WANT IT
You can reach a support expert by phone, live chat, or email, or access our easy-to-use online support pages.
HOMEGROWN EXPERTISE
Whereas many companies outsource support, our agents are rigorously trained and based in our Brooklyn headquarters so that you can get friendly, expert advice with ease.
* MakerBot Support business hours are Mon–Fri: 9am-6pm ET
** Expedited shipping means that a part is shipped to a customer via overnight shipping at the earliest availability (usually within one business day), so customers can expect to receive their parts within 2 days. Replacement parts exclude consumables.
What Coverage is Right For You?
WARRANTY |
MAKERCARE
|
MAKERCARE PLATINUM |
|
|---|---|---|---|
OVERVIEW |
Will replace parts if they don’t work to specifications. Does not cover normal wear and tear or accidents. | The MakerBot MakerCare Protection Plan offers high-quality service and support from the people who know your MakerBot product best. | The MakerBot MakerCare Preferred Protection Plan is the fastest, most comprehensive level of support from the people who know your MakerBot product best. |
SERVICE LEVEL |
Replacement of defective parts, or repair of your printer. Does not cover normal wear and tear or accidents. | - Expedited replacement of defective parts, including accidental damage. | - Expedited replacement of defective parts, including accidental damage.
- Hot-swap or equivalent printer |
DURATION |
1 Year from purchase
(Includes 6 months of standard warranty and 6 months of extended warranty) |
2 Years from delivery | 3 Years from delivery |
SUPPORT RESPONSE TIME |
3 Business Days - Standard | 1 Business Day - Priority | 6 Business Hours - Priority |
SERVICE OPTIONS |
Phone
|
Phone
Live Chat |
Phone
Live Chat |
* Only available in the U.S. and Canada
MakerCare for MakerBot Replicator+ and Replicator Z18*
WARRANTY |
MAKERCARE |
MAKERCARE PREFERRED |
|
|---|---|---|---|
FEATURES |
Will replace parts if they don’t work to specifications. Does not cover normal wear and tear or accidents. | The MakerBot MakerCare Protection Plan offers high-quality service and support from the people who know your MakerBot product best. | The MakerBot MakerCare Preferred Protection Plan is the fastest, most comprehensive level of support from the people who know your MakerBot product best. |
DURATION |
6 months from delivery | 1, 2, or 3 years from delivery depending on plan availability for your MakerBot product. | 1, 2, or 3 years from delivery |
EMAIL SUPPORT |
Response within 3 business days | Response within 2 business days | Same day response before 4pm ET |
PHONE SUPPORT |
Mon–Fri: 9am–6pm ET | Mon–Fri: 9am-6pm ET | Mon–Fri: 9am-6pm ET |
LIVE CHAT |
None | Mon–Fri: 9am–6pm ET | Mon–Fri: 9am-6pm ET |
* Only available in the U.S. and Canada
Add MakerCare to Your MakerBot 3D Printer
To quickly and easily purchase a MakerCare plan for your existing MakerBot 3D Printer, please call the following number:
U.S. & Canada: +1 347 334 6800