At MakerBot, we want you to get the most from your MakerBot product and know that your time is best spent innovating and printing. The MakerBot MakerCare Protection Plan provides customers with a faster, even more comprehensive level of support and service that is unrivaled in the desktop 3D printing industry.
MakerBot offers MakerCare Preferred Protection Plan and a MakerCare Protection Plan for 1, 2, or 3-years. We also offer renewal plans for 1 year.
Contact MakerBot Support via the web and we’ll respond same day if before 4pm EST. If after 4pm EST, you can expect a one business day response time.
You can reach a support expert by phone, live chat, or email, or access our easy-to-use online support pages.
Whereas many companies outsource support, our agents are rigorously trained and based in our Brooklyn headquarters, so you can get friendly, expert advice with ease.
For quick answers to simple questions, chat with our experts online.
For the duration of your plan, we will replace defective parts, ship them for free, and if necessary, arrange to ship your product for repairs. Just authorize your return with MakerBot Support first.
MakerBot MakerCare Preferred, MakerCare, and Renewals are available for customers in the United States and Canada**
**Excluding Quebec
Every eligible MakerBot product includes a free trial of MakerCare for 60-days upon delivery. Test out email and phone support with a 2-business day response time. Then make sure to choose a MakerCare plan before your trial expires.
To quickly and easily purchase a MakerCare plan for your existing MakerBot 3D Printer, please call this number: +1 347 334 6800.
