MakerBot MakerCare

MakerBot MakerCare Protection Plans

At MakerBot, we want you to get the most from your MakerBot product and know that your time is best spent innovating and printing. The MakerBot MakerCare Protection Plan provides customers with a faster, even more comprehensive level of support and service that is unrivaled in the desktop 3D printing industry.

MakerBot offers MakerCare Preferred Protection Plan and a MakerCare Protection Plan for 1, 2, or 3-years. We also offer renewal plans for 1 year.


Are You Covered?

Already Have a MakerBot
MakerCare Protection Plan?

Not covered by a MakerBot
MakerCare Protection Plan?


Why Choose MakerBot MakerCare Preferred?

Same Day Response

Same Day
Response

Contact MakerBot Support via the web and we’ll respond same day if before 4pm EST. If after 4pm EST, you can expect a one business day response time.

Support the Way You Want It

Support the Way
You Want It

You can reach a support expert by phone, live chat, or email, or access our easy-to-use online support pages.

Homegrown Expertise

Homegrown
Expertise

Whereas many companies outsource support, our agents are rigorously trained and based in our Brooklyn headquarters, so you can get friendly, expert advice with ease.

Quick Answers

Quick Questions, Quick Answers

For quick answers to simple questions, chat with our experts online.

Repairs and Returns

Seamless Repeairs and Returns

For the duration of your plan, we will replace defective parts, ship them for free, and if necessary, arrange to ship your product for repairs. Just authorize your return with MakerBot Support first.

US and Canada

Converage across the US and Canada

MakerBot MakerCare Preferred, MakerCare, and Renewals are available for customers in the United States and Canada**

**Excluding Quebec


What Coverage is right for You?

Every eligible MakerBot product includes a free trial of MakerCare for 60-days upon delivery. Test out email and phone support with a 2-business day response time. Then make sure to choose a MakerCare plan before your trial expires.

Warranty
MakerCare
MakerCare Preferred
Features
Warranty
Will replace parts if they don’t work to specifications. Does not cover normal wear and tear or accidents.
MakerCare
The MakerBot MakerCare Protection Plan offers high-quality service and support from the people who know your MakerBot product best.
MakerCare Preferred
The MakerBot MakerCare Preferred Protection Plan is the fastest, most comprehensive level of support from the people who know your MakerBot product best.
Duration
Warranty
6 months from delivery
MakerCare
1, 2, or 3 years from delivery depending on plan availability for your MakerBot product.
MakerCare Preferred
1, 2, or 3 years from delivery
Email Support
Warranty
MakerCare
MakerCare Preferred
Phone Support
Warranty
MakerCare
MakerCare Preferred
Live Chat
Warranty
MakerCare
MakerCare Preferred
Support Hours
Warranty
Response within 3 business days
9am–6pm ET
Mon–Fri
MakerCare
Response within 2 business days
9am–9pm ET
Mon–Fri
MakerCare Preferred
Same day response before 4pm ET
9am–9pm ET
Mon–Fri

Add MakerCare to
Your MakerBot 3D Printer

To quickly and easily purchase a MakerCare plan for your existing MakerBot 3D Printer, please call this number: +1 347 334 6800.