LAST DATE UPDATED: October 26, 2023

Table of Contents



This privacy policy (“Privacy Policy“) governs MakerBot Industries, LLC’s and its subsidiaries and affiliates (individually and collectively may be referred to herein as “MakerBot“, “we“, “our” or “us“), information collection, processing and usage practices in connection with the use of the following websites:, and (each individually and collectively may be referred to herein as the “Site“) and/or any MakerBot-branded software products or services, or related hardware, that we operate or provide (“Software“, and together with the Site, the “Services“) in our capacity as controller. The clause headings used below are for convenience of reading only (and are not to be used for interpretive purposes), but we hope they make navigating this Privacy Policy easier for Users (defined below).

Safeguarding the Personal Information (defined below) of our customers, visitors, and users (“Users“, “you“, or “your“) is important to us and we recognise the responsibility you entrust us with when providing your Personal Information. This Privacy Policy details how your Personal Information is used by MakerBot both actively and passively, when you use the Site and/or Services. With this Privacy Policy (together with our Terms of Use) and any other documents or policies referred to therein) we wish to outline the basis on which any Personal Information we collect from you, or that you provide to us, will be processed including, what information we may collect from you via the Site and/or the Services, how we may use such information, how we may disclose information provided by you to third parties and the use of “cookies” on the Site and by the Services.

Generally speaking, MakerBot receives information because:

  • You have provided it to us;
  • We collect it from you; and/or
  • Third parties we engage (such as data analytics providers) collect it from you on our behalf. This happens in cases where we use or deploy third party tracking technology, or where we otherwise give these third parties access to the Site, Software, and other technology. So where we describe below in section 4 (Information We Collect From You) the ways in which we collect information from you, you acknowledge that such collection may also be carried out by third parties. These third parties may have their own privacy policies that they also adhere to.


If you have any questions or comments regarding privacy issues on the Site and/or the Services, please contact us by e-mail at [email protected].


We collect both Personal Information and non-personal information, such as Anonymous Information, about our Users. “Personal Information” is information that can be used to contact or identify you, such as your full name, email address, phone number, payment method and profile picture, as well as information that is linked to such Personal Information. “Anonymous Information” is information that is not linked to your Personal Information, cannot be used to contact or identify you and is not linked to information that can be used to do so, such as Personal Information. Anonymous Information includes passively collected information about your activities on the Site or on the Services or using our Software, such as usage data, to the extent that information is not linked to your Personal Information.


You may provide Personal Information to us in the following ways:

4.1 Company Account.

4.1.1 In order to use certain Services, you may be required to create an account (“Company Account“), which will require you to provide Personal Information, such as your name and email address.

4.1.2 We may also offer the option of creating a Company Account through connecting via a third party account (for example, with a social media site – a “Third Party Account“), in which case you will be required to approve the connection as well as the types of information (which may include Personal Information) that is made available to us from, and the types of activities that we may perform in connection with, that Third Party Account. Even if you later disconnect your Company Account from the Third Party Account, we still keep a copy of the Personal Information that we received from the connection of the two accounts.

4.1.3 In either case, we may send you an email or other electronic message confirming your Company Account creation (or otherwise instructing you how to confirm it).

4.2 Information Collected When You Contact Us. If you contact us, whether by submitting an online form that we make available or by sending an email to an email address that we display or provide, by using a feedback or reporting feature, or by other means, such as through contacting our Support team via phone, we may collect certain information from you, such as your name and email address.

4.3 Purchases. If you make a purchase via the Services, you will be required to provide certain billing data to process and fulfill the purchase. We may use the products and services of third party service providers to process and fulfill such purchases, in which case you will be providing the information to such third party services providers as well.

4.4 Profile. Some of the Services may enable you to build a public profile in connection with your Company Account (“Public Profile“). Your Public Profile may include your name, but you may choose to provide other Personal Information, such as a profile picture, a user name, and other information that we may offer you to present.

4.5 Share with Others. The Services may offer features enabling you to invite others to use the Services, for example by sending an invitation email from the Site to the recipient’s external email address. If you send or post an invitation, you will be providing us with Personal Information about the recipient such as his/her email address.

4.6 Blogs, Newsletters, Surveys and Promotions. The Site may contain blog forums displaying information about MakerBot and some of its products and services. The Site may also offer you the opportunity to subscribe to newsletters and participate in surveys and other promotional activities. Your interaction (such as responding on the blog forum, subscribing to a newsletter, or participating in a survey) may require you to provide certain Personal Information such as your name and email address, together with any additional Personal Information you choose to enter on the blog forum. You should read the separate terms and conditions that govern these activities, if any.

4.7 Social Media. When you participate in one or more activities through our Site and Services or directed at our official handles on various social media platforms, we may collect additional information provided by you for such participation. You should read the separate terms and conditions that govern those social media platforms.


We collect Personal Information and other non-personal information, such as Anonymous Information, from you in the following ways:

5.1 Log Files; Device and Usage Data & IP Address. We collect information through server log files, but also by deploying tracking technologies within the Site and the Services, and we may also associate this information with your Company Account. We do this to analyze trends, track user movement around the Site and Services, gather demographic information, and to generally collect information that we may find insightful or helpful. The type of information collected may include (but is not limited to) internet protocol (IP) addresses (which may vary from session to session), MAC address, mobile network information including phone number, device type and hardware model, browser type, operating system type, type of browser, Internet Service Provider (ISP), date/time stamp of Site or Service use, referring/exit pages, and clicked pages. For example, the Site uses Google Analytics, more information on which you can find here:

5.2 Cookies. In the interest of giving our Site an attractive appearance and in order to allow the use of certain functions, we use cookies on various pages of our Site. They consist of small text files that are stored on your computer. Most of these cookies used by us will be erased from your hard drive immediately after your browser session (so-called session cookies).

Other cookies remain saved to your computer’s hard drive and enable us to recognize your computer in the event of a later visit to our website (so-called persistent cookies). It is particularly these cookies that allow us to make our Site more user-friendly, effective and safe. Thanks to these files, for example, it is possible to display information specifically suited to your personal preferences on a certain webpage. These cookies will be erased automatically once the retention period expires.

The legal grounds for processing the cookie information consists of the execution of the agreement as well as of our rightful interest towards the safe and user-friendly presentation of our Site.

For the same reason, the Site use cookies to distinguish you from other Users. MakerBot may use a cookie file, which is stored on the browser or hard drive of your computer and/or your mobile telephone device, to obtain information about your general Internet usage by. Cookies contain information that is transferred to your computer’s and/or mobile telephone device’s hard drive. They help us to improve the Site and the Services, and to deliver a better and more personalised service.

They enable MakerBot: to estimate MakerBot’s audience size and usage pattern and perform other analytics; to store information about your preferences and so allow MakerBot to customise the Site and/or Services according to your individual interests; to continually improve MakerBot’s services; and to recognise you when you return to the Site. You may block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you select this setting you may be unable to access certain parts of the Site. Unless you have adjusted your browser setting so that it will refuse cookies, MakerBot’s system will issue cookies when you log on to the Site and/or use the Services or our Software. You may wish to look at which has further information on cookies and how to manage them.

The help function in the menu of most browsers explains how to prevent your browser from accepting cookies, how to signal to your browser about the reception of a new cookie and also, how you can erase all collected cookies as well as how to block all future ones. We remind you however that, in the event of limited cookie settings on your computer, you may not be able to use all functions of our Site to the fullest extent possible.

5.3 Analysis Tools and Internet Technologies. The legal basis for the processing of your data along with collective analytical tools and internet technologies is our rightful interest towards an analysis of the activities on our website and Users’ behaviour on the Site, as well as our interest (and the interest of third parties) in the inclusion of personalized advertisement suited to your interests.

5.4 Google Analytics. This Site uses Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics makes use of so-called cookies as mentioned before, text files stored on your computer that allow an analysis of your use of the website. In principle, the information about your use of our website as displayed by the cookie is transferred to and stored on the Google server in the United States. We activated a so-called IP anonymization on this website, which means that Google shortens the IP addresses from within EU Member States or from other EEA treaty states before they are exported to the United States server. Only in exceptional cases, the full IP address may be transferred to the United States Google server before it is shortened in the United States.

As instructed by this Site’s operator, Google will use the information for the purpose of analysing your use of our Site, to compose reports on the activities on our Site and to provide further services to the website’s operator related to the use of the website and the internet. The IP address that is transferred by your browser and that is shortened before storing for the purposes of Google Analytics will not be added to other Google data. You can prevent the storage of the cookies through the applicable settings of your browser software, however we remind you that, in certain instances, this may cause that you will not be able to use all functions of our Site to the fullest extent possible.

5.5 Retargeting. This website makes use of retargeting technologies that are administered by other operators. Through retargeting, users of our partners’ websites, who were interested in our Site and in our Services before, can be approached with personalized advertisements. Studies show that the inclusion of personalized advertisements that are related to people’s actual interests are more appealing to the user than advertisements without any personal connection. Through retargeting, the incorporation of advertisements is based on the analysis of cookies that display earlier user’s conduct. Of course, no personal information is stored in this process and, obviously, the use of retargeting technology occurs in compliance with the legal provisions on data protection. If you do not consent to this mode of advertisement, you can deactivate cookies and/or delete existent cookies through your browser settings. You can do so by following the instructions under “Cookies”. You can revoke the cookies-based analysis with altering consequences for the future by saving a cookie opt-out on your personal device in accordance with the aforementioned instructions.

5.6 More Internet Technologies. As mentioned before, this website collects and stores information on the visitors’ surfing conduct in an anonymized way, through the use of various internet technologies. This data is saved to your computer through cookies and enables us to analyse your anonymized surfing conduct, for instance: a user’s city of origin, the type of browser and operating system he or she uses and the pages he visited on the internet. This data can in no event be used to personally identify the visitor of our webpage. The stored data are only used to improve our product and service. Therefore, all IP addresses are shortened and thus processed in an anonymous way. It is not used in a different way or disclosed to third parties. You can generally revoke your consent for the collection, processing and the use of data by a analytics or retargeting technologies commissioned by this website, with altering consequences for the future. It will save a cookie opt-out to your device. This revocation will remain effective as long as you do not erase this cookie.

5.7 Click Stream Data. As you browse the Internet, a trail of electronic information is left at each web site you visit. This information, which is sometimes called “clickstream” data, can be collected and stored by a web site’s server. Clickstream data can tell us the type of computer and browsing software you use, the address of the web site from which you linked to the Site, and in some instances, your e-mail address. We may use clickstream data to determine how much time visitors spend on each page of the Site and how they navigate through the Site. We will only use this information to improve the Site.


6.1 All of the ways in which we use or process your Personal Information, as described further below in this clause or elsewhere in this Privacy Policy, are based on one of a number of legal conditions provided for under applicable data protection laws.

Typically these will include:

6.1.1 processing which is necessary for a contract we have entered, or are entering, into with you – for example, processing payment information in relation to purchases via the Services;

6.1.2 processing which is based on your consent – for example, when you voluntarily provide us with your contact information so that we can respond to a query you have raised with us;

6.1.3 processing which is within our legitimate interests as the operator of the Site and Services – for example, associating browser generated information with your use of the Services so that we can tailor or improve the Services for you;

6.1.4 processing which is necessary to comply with our legal obligations; and

6.1.5 processing which is necessary to protect our rights and interests.

6.2 In addition to the uses of Personal Information described elsewhere in this Privacy Policy, we also use Personal Information in the following ways:

6.2.1 To generally provide you with the Services

6.2.2 We will use Personal Information to: administer and provide the Site and Services to you; further develop and improve the Site and Services; show certain Company Account information and/or Public Profile such as your user name and profile photo when you post on the Site; allow you to share digital content, including designs files for printable objects with other Users; combine your information across our different Services, such as, for example, applying your shipping information from one Service to another to make it easier for you to fill in; send you updates, promotions, offerings, or other news of/about the Site, Services and/or MakerBot; respond to communications with you; offer customer support; identify or authenticate your access and use of the Site or Services; and/or send you updates and marketing information related to our products and services, subject to any consents required under local laws.

6.3 Transfer to Affiliates. We may send or otherwise share Personal Information to/with our local or foreign subsidiaries or affiliates for the purpose of storing such information on our behalf, or carrying out other processing on our behalf. These entities may be located in other countries to MakerBot, and their servers may be located anywhere in the world. We require these entities to agree to process your Personal Information in accordance with this Privacy Policy.

6.4 Transfer to Third Parties. The Services may not be hosted by us. All or some of the hosting may be done by third party service providers that we engage. This means that data you provide us or that we or third parties collect from you (including any Personal Information), may be hosted with such third party service providers on servers that they own or control. Regardless of where such third party service providers are located (some of which may be located in the United States), their servers may be located anywhere in the world (including the United States). Your data may even be replicated across multiple servers located in multiple countries.

We send or otherwise share Personal Information to/with various third parties that help us with our business operations and help us understand how our users use the Site and Services, and to develop and improve them. Also, just as with our third party hosting providers, these third parties may be based (and their servers may be located) anywhere in the world.

6.5 Merger, Sale or Bankruptcy. In the event that MakerBot is acquired by, or merged with, a third party entity, we may (and hereby reserve the right to) transfer or assign the Personal Information and other information we have collected or received.

6.6 Enforcement. We may send or otherwise share your Personal Information with any third party if we believe that disclosure of such information is helpful or reasonably necessary to: (a) comply with any applicable law, regulation, legal process, or governmental request; (b) enforce the terms of service/use governing the Site and/or Services, including investigations of potential violations thereof; (c) detect, prevent, or otherwise address fraud or security issues; and/or (d) protect against harm to the rights, property or safety of MakerBot, our subsidiary and affiliates entities, our users, yourself, or the public.


Any content that you make publicly available on or via the Site or Services (such as your Public Profile) will be publicly available to other Users of the Site or such Services. If you actively or passively allow your contact information to be public, you may receive unsolicited messages or activity from other users of the Site or such Services. We therefore encourage you only to post information that you are sure you want to be publicly accessible.


“Aggregated Anonymous Information” is information that we cannot use to contact or identify you and is not linked to information that can be used to do so. It includes passively collected information about your activities on the Site or while using our Services or our Software, such as usage data, to the extent that information is not linked to your Personal Information. We may use Aggregated Anonymous Information collected from our Site or our Services to:

improve the services we provide through the Site and the Services and customize the user experience, such as by providing targeted useful features and promotions based on the type of services you seek; and/or aggregate the information collected via cookies and similar technologies to use in statistical analysis to help us track trends, evaluate the effectiveness of our ads and analyse patterns.


You may choose not to receive future promotional, advertising, or other Site- or Services-related emails from us by selecting an unsubscribe link at the bottom of each email that we send. Please note that even if you opt out of receiving the foregoing emails, we may still respond to communications initiated by you, as well as send administrative emails that are necessary to facilitate your use of the Site and/or Services (for example, emails confirming print completion, and updates to our policies).


We would like to maintain accurate Personal Information, and we endeavour to comply with all rights you might have under data protection laws. If you would like to delete, access or correct any of your Personal Information that we may be storing, there may be tools that we make available via the Services. Otherwise, please contact us at [email protected]. to make your request We will treat your request in accordance with applicable laws.

The Services may link to, or otherwise enable you to interact with, third party content, products and services. Any Personal Information you provide in connection therewith is provided to the third party. We are not responsible for the privacy practices of such third parties, or for such content, products and services, and we encourage you to read the terms and conditions and privacy policies of each third party that you choose to use or interact with.


We do not intentionally collect Personal Information from anyone we know to be under the age of 16 (“Child” or “Children“). Children who wish to register a Company Account must provide MakerBot with verifiable parental consent from their parent or guardian (“Parent“) as described in the MakerBot Children’s Privacy Policy. If we learn that we have collected Personal Information from a Child but have not received verifiable parental consent, we will use commercially reasonable efforts to delete that information as quickly as possible.


We take what we consider to be appropriate measures to protect Personal Information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we try to use reasonably acceptable means to protect your Personal Information, we cannot guarantee its absolute security or confidentiality. If you have any questions about security on the Site or on our Services, you can contact us at [email protected].


We do not currently respond or take any action with respect to web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of Personal Information about that individual consumer’s online activities over time and across third-party websites or online services. We may allow third parties, such as companies that provide us with analytics tools, to collect Personal Information about an individual consumer’s online activities over time and across different websites when a consumer uses the Site and/or a Service.


We will retain your Personal Information only for as long as necessary to fulfil the purpose(s) for which it was collected and to comply with applicable laws. Your consent to such purpose remains valid after termination of our relationship with you.

In principle, we store your data as long as it is required to deliver the Services and as long as we have the rightful interest towards saving it for an extended period of time (for instance, after fully executing a contract, we may still have a rightful interest towards the use of your data for marketing purposes). Excluded from deletion is only the data we need for the execution of pending tasks and the data we need to realize our rights and our claims, as well as certain data that we must store for a legally mandatory longer period of time. When certain data is only saved due to a legally mandatory preservation term, the processing of it by us is limited, even without your request.


Protecting your privacy online is an evolving area, and we try to evolve our Site and Services to meet these demands. If you have any comments or questions regarding this Privacy Policy, please contact us at [email protected].


17.1 California Privacy Rights. California Civil Code Section 1798.83 permits our customers who are California residents to request certain information regarding our disclosure (if any) of Personal Information to third parties for their direct marketing purposes. To the extent applicable, you may make such a request by sending an email to [email protected]. Please note that we are only required to respond to one request per customer each year.

17.2 Deletion of Content from California Residents. If you are a California resident under the age of 18 and a registered user of certain parts of the Services, California Business and Professions Code Section 22581 permits you to remove content or Personal Information you have publicly posted. If you wish to remove such content or Personal Information, please contact [email protected], and provided you specify which content or Personal Information you wish to be removed, we will do so in accordance with applicable law. Please be aware that after removal you will not be able to restore removed content or Personal Information. In addition, such removal does not ensure complete or comprehensive removal of the content or Personal Information you have posted and that there may be circumstances in which the law does not require (or allow) us to enable removal.