Service plans that support you throughout your 3D printing journey
At MakerBot we know you’re not just buying a 3D printer, you’re investing in a new tool or a teaching opportunity. With MakerCare Extended Service Plans, you can de-risk your experience and maximize your investment with white glove support from our in-house team of 3D printing experts.
Only available in the US, and Canada as of January 1, 2021
Plans for METHOD
Plans for SKETCH
Plans for Replicator
Are You Covered?
Already Have a MakerBot MakerCare Extended Service Plan(s)?
METHOD Series
| MakerBot MakerCare 1-year Extended Service Plan |
MakerBot MakerCare 2-year Extended Service Plan |
MakerBot MakerCare 3-year Extended Service Plan |
MakerBot MakerCare 1-year renewal Extended Service Plan* |
|---|
* 1-Year renewal does not include Hot Swap. Maximum of 5 years of total coverage.
Direct access to MakerBot Support Engineers
Exclusive Training Session
Replacement of Wear or Damaged Parts
Hot Swap
* Only available in the U.S. and Canada
Direct access to MakerBot Support Engineers
Whether you prefer phone, email, or live chat, help is just a step away. With MakerCare you get direct access to our team of 3D printing experts who can help you on the right track with your 3D printer. Need help getting started? Something not quite right with your printer? No question is too big or small.
Call or Live Chat us Monday through Friday, 9 am - 6 pm ET. Outside of hours? No problem, just send an email and someone will get back to you within 6 business hours.
Exclusive Training Session
While MakerBot 3D printers are intuitive, sometimes it’s good to get real insight from someone who has used the platform extensively. That’s why with MakerCare you get access to a 1-hour training session with a certified MakerBot Support Engineer where they will walk you through basic set up, usage, and bonus tips and tricks, while answering any questions you may have along the way.
HOT SWAP
Machine downtime is not ideal for any business. You’ve got projects that need to get done and we understand. MakerCare has your back with hot swap. If your printer goes down, our support engineers will get you back up and running asap. Just call or email to get the process started. If the problem can be resolved with an expedited replacement part or quick setting change we’ll do that. If the printer needs to be sent back, we’ll ship out a replacement machine - even before you’ve sent yours back - so you can be back up and running in no time.
Replacement of Wear or Damaged Parts
Do you have a wear component or a damaged part that you can fix without packing up the printer and sending it in? In addition to defective parts already covered by the standard warranty, MakerCare provides part replacement on both natural wear and accidental damage so you can get back up and running even faster.
SKETCH Series
| MakerBot MakerCare 2-year Extended Service Plan |
MakerBot MakerCare 3-year Extended Service Plan |
|---|
Direct access to MakerBot Support Engineers
Exclusive Training Session
Accidental Damage Protection
* Only available in the U.S. and Canada
Direct access to MakerBot Support Engineers
Whether you prefer phone, email, or live chat, help is only a step away. With MakerCare you get direct access to our team of 3D printing technical experts who can help get you on the right track with your 3D printer. Need help getting started? Something not quite right with your printer? No question is too big or small.
Call or Live Chat us Monday through Friday, 9 am - 6 pm ET. Outside of hours? No problem, just send an email and our support engineers will get back to you within 6 business hours.
Accidental Damage Protection
With a mountain of student projects and assignments that need to be printed for various classes - printer downtime is never an ideal risk for any classroom. Reduce that risk with MakerCare’s Accidental Damage Protection option. If your printer goes down and the issue can’t be resolved with troubleshooting or a needed part, we’ll ship you a replacement SKETCH printer to get you back up and printing in the classroom.
Exclusive Training Session
While MakerBot 3D printers are intuitive, sometimes it’s good to get real insight from someone who has used the platform extensively. That’s why with MakerCare you get access to a 1-hour training session with a certified MakerBot Support Engineer where they will walk you through basic set up, usage, and bonus tips and tricks, while answering any questions you may have along the way.
Replicator+ and Replicator Z18*
| MakerBot MakerCare 1-year Extended Service Plan |
MakerBot MakerCare 3-year Extended Service Plan |
|---|
* Only available in the U.S. and Canada
Direct access to MakerBot Support Engineers
Direct line to a MakerBot Support Engineer and VIP email support from a dedicated team.
Up to 2 Replacement Smart Extruder+ per Year for Duration of Plan
As with any 3D printer, the extruder takes the brunt of wear and tear. We’ve got you covered with an easily replaceable spare.
Replacement of Wear or Damaged Parts
MakerCare extends all the benefits of the basic 1-year warranty to last the duration of your selected MakerCare plan.
Add MakerCare to Your MakerBot 3D Printer
To quickly and easily purchase a MakerCare plan for your existing MakerBot 3D Printer, please call the following number:
U.S. & Canada: +1 347 334 6800