MakerBot
MakerCare Protection Plans

At MakerBot, we want you to get the most from your MakerBot product and know that your time is best spent innovating and printing. We now offer the MakerBot MakerCare Preferred Protection Plan. It provides customers with a faster, even more comprehensive level of support and service that is unrivaled in the desktop 3D printing industry.

MakerBot offers MakerCare Preferred Protection Plan and a MakerCare Protection Plan for 1, 2, or 3-years. We also offer renewal plans for 1 year.

Already have a MakerBot MakerCare Protection Plan? Have questions? Ask away.
Are You Covered?
Add MakerCare for Your Device

You have up to 60 days from the date of delivery to purchase a 1, 2, or 3-year MakerBot MakerCare Protection Plan. You can also renew your MakerCare. To add or renew a MakerBot MakerCare plan, call:

1 - 347 - 334 - 6800 and select option 3
Register Your Device

If you purchased MakerBot MakerCare from a reseller, be sure to add your MakerBot MakerCare Protection Plan activation code to your MakerBot account.

Register your device
Why Choose MakerBot MakerCare Preferred?
  • Contact MakerBot Support via the web and we'll respond same day if before 4pm EST. If after 4pm EST, one business day response time.
  • Get support the way you want it: reach a support expert by phone, live chat, or email, or access our easy-to-use online support pages.
  • Receive fast, friendly, personal phone support when you need it.
  • For quick answers to simple questions, chat with our experts online.
  • For the duration of your plan, MakerBot will replace defective parts or arrange for you to ship your MakerBot product back to the factory for repair. All returns require authorization from MakerBot Support.
  • We'll cover the cost of shipping parts to and from MakerBot.
  • MakerBot MakerCare Preferred, MakerCare, and Renewals are available for customers in the United States and Canada**
**Excluding Quebec
What Coverage is Right for You?

Every eligible MakerBot product includes a free trial of MakerCare for 60-days upon delivery. That consists of email and phone support with a 2-business day response time. Before your trial expires, make sure to choose a MakerCare plan.

Warranty
MakerCare Protection Plan
MakerCare Preferred Protection Plan
Features
Will replace parts if they
don’t work to
specifications. Does not
cover normal wear and
tear or accidents.
The MakerBot MakerCare Protection Plan offers high-quality service and support from the people who know your MakerBot product best.
The MakerBot MakerCare Preferred Protection Plan is the fastest, most comprehensive level of support from the people who know your MakerBot product best.
Duration
6 months from delivery*
1, 2, or 3 years from delivery depending on plan availability for your MakerBot product.
1, 2, or 3 years from delivery
Phone Support
Live Chat
Support Hours
Response within 3 business days

9am - 6pm ET
Mon-Fri
Response within 2 business days

9am - 9pm ET
Mon-Fri
Same day response before 4pm EST

9am - 9pm ET
Mon-Fri
* Under our warranty, a defective MakerBot Smart Extruder+ will only be replaced during the first 90 days after the date of delivery.
** Our technical support representative will schedule a time via email to call you.
Frequently Asked Questions
What kinds of MakerBot MakerCare plans are available?
MakerBot offers two general types of MakerCare plans as well as renewal plans. The two general plans are MakerCare Preferred and MakerCare, both are offered for one, two, or three years. MakerBot also offers a MakerCare Preferred Renewal Plan and MakerCare Renewal Plan; each of which lasts for one year.
Why purchase a MakerBot MakerCare Preferred Plan versus a base MakerCare plan?

At MakerBot, we want you to get the most from your MakerBot product and know that your time is best spent innovating and printing. MakerBot MakerCare Preferred offers customers a faster, even more comprehensive level of support and service that is unrivaled within the desktop 3D printing industry.

Here's the difference between MakerCare and MakerCare Preferred. MakerBot MakerCare Preferred includes a response time of one (1) business day and covers an unlimited number of qualifying incidents under the Plan per year in a Coverage Period. Beyond these enhancements, it provides everything else that's within the base plan. That includes unlimited phone and email support, live chat, and extended weekday hours.

The base MakerCare Plan includes a response time of two (2) business days and coverage for four qualifying incidents under the Plan per year in a Coverage Period.

Can I buy MakerBot MakerCare now?

Yes. But you have different options, depending on the printer or scanner you own.

For a new MakerBot Replicator® Desktop 3D Printer, MakerBot Replicator Mini Compact 3D Printer, MakerBot Replicator Z18 3D Printer, or MakerBot Digitizer™ Desktop 3D Scanner, you can purchase MakerBot MakerCare or MakerCare Preferred at the time you purchase the MakerBot device, or within 60 days from delivery. You can purchase MakerCare or MakerCare Preferred for one, two, or three-year coverage periods.

If you purchase a MakerBot Replicator 2 Desktop 3D Printer or a MakerBot Replicator 2X Experimental 3D Printer, you can purchase a one-year MakerBot MakerCare or MakerCare Preferred Protection Plan, active from the date you purchase the plan.

Customers that have a MakerBot MakerCare plan that is about to expire or that has expired can purchase a renewal plan.

Can I buy a MakerBot MakerCare or MakerCare Preferred Renewal Plan?
If you have a MakerCare plan that expired or is about to expire, you can purchase a MakerCare or MakerCare Preferred Renewal Plan. To note, we recommend that customers renew within 60 days of their original plan's expiration. The price to renew will increase after this time. All renewal plans last for one year. Renewal plans are available for the following products:
  • MakerBot Replicator Desktop 3D Printer
  • MakerBot Replicator Mini Compact 3D Printer
  • MakerBot Replicator Z18 3D Printer
  • MakerBot Digitizer Desktop 3D Scanner
  • MakerBot Replicator 2 Desktop 3D Printer
  • MakerBot Replicator 2X Experimental 3D Printer
What will MakerBot MakerCare Preferred cover?
MakerBot MakerCare will cover dedicated support via email (response within one business day), phone (Monday through Friday, 9 am – 9 pm ET), and live chat (Monday through Friday, 9 am – 9 pm ET) during the coverage period. MakerBot MakerCare will also cover the cost of parts damaged due to normal wear or accidental damage during the coverage period, as well as shipping on those parts. These categories of damage only include damage that occurs during normal use. That coverage is subject to the following limitations:
  1. MakerBot MakerCare Preferred covers customers for an unlimited number of incidents under the Plan per year in a Coverage Period. An "incident" means that a Customer either receives (a) a replacement part from MakerBot or (b) mail-in, physical service on a Product performed by MakerBot.
  2. Of those incidents a customer may only receive up to two (2) Smart Extruder+ as a replacement part. Term (ii) only applies for products that use a Smart Extruder+.
  3. Accidental damage only includes a dropped build plate (preventing the Customer from printing), a nicked build plate from print removal (preventing the Customer from printing), and a misaligned gantry from the initial shipping of Product from MakerBot to Customer.
  4. The Plan will cover the following non-consumable parts: Smart Extruders as well as electrical and mechanical components. Smart Extruders are only covered if your product requires one to operate.
What won't MakerBot MakerCare plans cover?
MakerBot MakerCare will not cover any damage to your device that is the result of unrecommended use or use outside of specific instructions given by a representative of MakerBot Support.
What is covered by the warranty versus MakerBot MakerCare plans?
The warranty covers repairs and replacements of defective hardware. It does not cover repair or replacement due to wear and tear or accidents.
Can I still work with MakerBot Support?
Yes. If you do not have MakerBot MakerCare, we are still here to help. For the first 60 days after you purchase and receive your MakerBot product, you may use our email support (response time within two business days, Monday through Friday, 9 am – 9 pm ET). If you're outside of that time frame, you may always access our free online support pages, which provide intelligent troubleshooting and in-depth product information. If you still need help, you can still open up a case free of charge and we will reach out you as soon as possible. If after going through our general troubleshooting process it is determined you need a Service or Repair you will be asked to cover the cost of parts or shipping
How do I file a warranty claim if I don't purchase MakerBot MakerCare and I'm outside of my first 60 days?
Contact MakerBot Support in the same way that you'd contact us during the first 60 days and mark the issue as a warranty claim. If your issue is a valid warranty claim, then we'll follow up and either send parts or take the MakerBot product in for service as necessary; otherwise, we'll direct you to areas in the MakerBot Support Knowledge Base that will be able to answer your question(s).
What do I do if I just want to purchase a part?
We offer service parts on the store side of our website.
I understand that of the incidents covered per year for MakerCare plans, two of those can be for the MakerBot Smart Extruder+. What if I have an additional Smart Extruder+ or other issues within that period?

From casual hobbyists to power users, we're proud to work with a variety of members within the MakerBot community. In order to be able to support our wide range of users as best as we can, we need to look at the needs of our community and make decisions which work well for the majority. We came up with those numbers based on what we've seen in the field, and for many users, these should be more than what they need in a one-year period.

For any additional issues, MakerBot Support is always still here to help with the expert troubleshooting and diagnosis which you can expect from an industry leader. You also always have the opportunity to purchase additional Smart Extruders on our website, makerbot.com.

If I'm outside of the United States and Canada and not eligible for MakerBot MakerCare, how do I access support when I need it?
Support is available over email, and our first response will be within two business days. This allows you to work with us at a steady pace no matter where you are located. Support and repair services are also provided locally by MakerBot Authorized International Resellers and Distributors. If you purchased your MakerBot product(s) from one of our Authorized International Resellers or Distributors outside of the USA and Canada**, then they will be able to provide you support and/or repair services. Support and repair services provided vary by reseller.
**Excluding Quebec
How much will it cost to work with MakerBot Support?
MakerBot's redefining the standards for customer service with our MakerCare Preferred Plan. MakerCare Preferred provides coverage for unlimited qualifying incidents as well as response times within 1-business day. We are offering one, two, or three-year options as well as a one year renewal option. We've also expanded coverage for six different products, which you will find in the list below:

MakerCare Preferred Pricing

One-year plan for MakerBot Replicator Mini$299.00
Two-year plan for MakerBot Replicator Mini$449.00
Three-year plan for MakerBot Replicator Mini$549.00
One-year plan for MakerBot Replicator$499.00
Two-year plan for MakerBot Replicator$849.00
Three-year plan for MakerBot Replicator$1,099.00
One-year plan for MakerBot Replicator Z18$999.00
Two-year plan for MakerBot Replicator Z18$1,749.00
Three-year plan for MakerBot Replicator Z18$2,399.00
One-year plan for MakerBot Digitizer$249.00
Two-year plan for MakerBot Digitizer$349.00
Three-year plan for MakerBot Digitizer$449.00

MakerCare Preferred Renewal Pricing

Within 60 Days of Original Plan's Expiration
Plan for MakerBot Replicator Mini$299.00
Plan for MakerBot Replicator$499.00
Plan for MakerBot Replicator Z18$999.00
Plan for MakerBot Digitizer$249.00
Plan for MakerBot Replicator 2$600.00
Plan for MakerBot Replicator 2X$600.00
After 60 Days of Original Plan's Expiration
Plan for MakerBot Replicator Mini$359.00
Plan for MakerBot Replicator$599.00
Plan for MakerBot Replicator Z18$1,199.00
Plan for MakerBot Digitizer$299.00
Plan for MakerBot Replicator 2$720.00
Plan for MakerBot Replicator 2X$720.00

MakerCare Pricing

One-year plan for MakerBot Replicator Mini$199.00
Two-year plan for MakerBot Replicator Mini$349.00
Three-year plan for MakerBot Replicator Mini$449.00
One-year plan for MakerBot Replicator$399.00
Two-year plan for MakerBot Replicator$749.00
Three-year plan for MakerBot Replicator$999.00
One-year plan for MakerBot Replicator Z18$799.00
Two-year plan for MakerBot Replicator Z18$1,549.00
Three-year plan for MakerBot Replicator Z18$2,199.00
One-year plan for MakerBot Digitizer$149.00
Two-year plan for MakerBot Digitizer$249.00
Three-year plan for MakerBot Digitizer$349.00

MakerCare Renewal Pricing

Within 60 Days of Original Plan's Expiration
Plan for MakerBot Replicator Mini$199.00
Plan for MakerBot Replicator$399.00
Plan for MakerBot Replicator Z18$799.00
Plan for MakerBot Digitizer$149.00
Plan for MakerBot Replicator 2$500.00
Plan for MakerBot Replicator 2X$500.00
After 60 Days of Original Plan's Expiration
Plan for MakerBot Replicator Mini$239.00
Plan for MakerBot Replicator$479.00
Plan for MakerBot Replicator Z18$959.00
Plan for MakerBot Digitizer$179.00
Plan for MakerBot Replicator 2$600.00
Plan for MakerBot Replicator 2X$600.00

If you do not have MakerCare and are not currently under warranty you can still open up a case free of charge and we will reach out you as soon as possible. If after going through our general troubleshooting process it is determined you need a Service or Repair you will be asked to cover the cost of parts or shipping.

How do I find out if my case is covered by my limited warranty?
To submit a warranty claim on an issue, you must open a support case through the MakerBot Support web form. Your MakerBot Limited Warranty covers replacement parts if they don't work to specifications, and does not cover normal wear and tear or accidents.