Within the MakerBot offices, you’ll find our 3D printers whirring away in just about every department. So we know what it’s like to go through all the right steps before a print, only to end up with a long, eerie silence or a discordant beep. For when all doesn’t go according to plan, we’ve revamped our industry-leading support site to keep you printing and making.
Organized into two sections, Troubleshooting and Learning, the support site is designed to help you learn about MakerBot products, quickly solve issues, and minimize downtime. While the Learn section offers a wide range of information on our products, the Troubleshooting section is streamlined to easily guide you to the right solution through a series of simple questions.
“This approach to Troubleshooting offers an improved customer experience that complements our best-in-class customer support team” says Gil Maman, Vice President of Customer Advocacy and Business Development. “All told, the new support site reflects MakerBot’s continued commitment to facilitate close relationships with our customers and users by putting their needs first.”
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