LAST DATE UPDATED: December 11, 2018
THIS LIMITED WARRANTY (“Limited Warranty”) applies to new and refurbished MakerBot hardware devices (MakerBot Replicator 2X Desktop 3D Printer, MakerBot Replicator Mini Compact 3D Printer, MakerBot Replicator Mini+ Desktop 3D Printer, MakerBot Replicator Desktop 3D Printer, MakerBot Replicator+ Desktop 3D Printer, MakerBot Replicator Z18 3D Printer, MakerBot Method Performance 3D Printer, the MakerBot Smart Extruder, the MakerBot Smart Extruder+, the MakerBot Tough Smart Extruder+, the MakerBot Precision Extruder) (collectively the “Products”) sold by MakerBot Industries, LLC, headquartered at One MetroTech Center, Floor 21, Brooklyn, NY 11201 (“MakerBot“) or a current authorized reseller of Products (collectively “Authorized Party” or “Authorized Parties”).
NOTE: This Limited Warranty does not apply to any experimental products sold by MakerBot or an Authorized Party through MakerBot Labs (all such products collectively referred to herein as the “MakerBot Labs Experimental Product”), including, but not limited to, the MakerBot Labs Experimental Extruder. All MakerBot Experimental Products do not have a warranty of any kind from MakerBot or its Authorized Parties in any region.
1. LIMITED WARRANTY
MakerBot represents and warrants to the first end-user (“End-User”) of Products that the Products shall materially conform to MakerBot’s published specifications in the user manual, subject to the terms and conditions of this Limited Warranty. Consumable parts not covered are: MakerBot filament, SD card, and build plate. “Consumables” are defined herein as disposable items, parts or components of the Product which are inherently subject to deterioration and wear out during the normal operation of the Product.
2. VALID WARRANTY CLAIM
For a warranty claim to valid:
a. notification must be made before the end of the applicable Warranty Period, as such Warranty Periods are defined below;
b. the claim must accompany End-User logs and/or any other documentation if requested by MakerBot; and
c. the claim must be substantiated with original proof of purchase from an Authorized Party, including the serial number of the Product(s).
3. WARRANTY PERIOD
The “Warranty Period” is set forth as follows:
a. North America: This Limited Warranty applies to Products sold in North America for the following Warranty Periods:
i. MakerBot Method Performance 3D Printer: twelve (12) months from the date a new or refurbished Product is first delivered to the End-User after being purchased.
ii. MakerBot Smart Extruder: three (3) months beginning on the initial delivery date of (a) the Product containing the MakerBot Smart Extruder to the first End-User, or (b) the MakerBot Smart Extruder to the first End-User if the MakerBot Smart Extruder is purchased separately, on a non-recurring basis.
iii. Products except the MakerBot Method Performance 3D Printer, and MakerBot Smart Extruder: six (6) months from the date a new or refurbished Product is first delivered to the End-User after being purchased.
b. EMEA: This Limited Warranty (may be referred to as “Guarantee” for relevant purposes in EMEA) applies to Products sold in EMEA for a Warranty Period of twelve (12) months from the date a new or refurbished Product is first delivered to the End-User after being purchased except that for the MakerBot Smart Extruder, the Warranty Period begins on the initial delivery date of (a) the Product containing the MakerBot Smart Extruder to the first End-User, or (b) the MakerBot Smart Extruder to the first End-User if the MakerBot Smart Extruder is purchased separately, on a non-recurring basis.
c. APJ and LATAM: For the Warranty Periods in APJ and LATAM, please see the following page: Product Offering, Warranty and Return Rights by Region.
4. CLAIM HANDLING
Claims made pursuant to this Limited Warranty shall be administered as follows:
a. the remedy shall be repair or replacement of the non-conforming hardware Product or non-conforming part(s) of a hardware Product in a commercially reasonable time by MakerBot or its authorized representative as solely determined by MakerBot or its authorized representative in the case of End-Users in North America;
b. MakerBot shall bear the cost of repair and/or replacement and the shipping costs incurred therein provided, however, that the return is authorized via an RMA number and return instructions are followed;
c. replacement parts or Products will either be new or refurbished and will be furnished on an exchange basis. If defective parts or Products are not returned, MakerBot shall bill for the unreturned hardware;
d. All replaced parts and Products become the property of MakerBot.
The obligations of MakerBot under this Limited Warranty do not cover physical damage sustained from improper handling during shipping as well as normal wear and tear in use of Product. In addition, this Limited Warranty shall be voided if alleged Product failure was caused in whole or part by:
a. improperly or incorrectly performed modifications, alterations or repair;
b. parts or Consumables were installed and used that were not certified or approved by MakerBot or its designated representative, including without limitation the use of filament not from MakerBot;
c. unusual physical or electrical stress;
d. abuse, misuse, accident, neglect;
e. exposure to moisture, flooding, fire, electrical problems associated with incoming power or other acts not the fault of MakerBot;
f. not adhering to MakerBot’s recommended maintenance procedures or failure to comply with Product instructions and/or documentation;
g. to the extent allowed by applicable law, the Product has been removed from the country or region where it was originally sold by MakerBot or its designated representative.
This Limited Warranty will be void if MakerBot is notified of an alleged defect or malfunction prior to the expiration of the applicable Warranty Period. MakerBot shall make the final determination as to the existence and cause of any alleged defect.
6. HOW TO GET WARRANTY SERVICE
To make a claim under this Limited Warranty, please contact the Authorized Party* where the Product was purchased, or, contact MakerBot Support (“Support”) via the web form located at www.makerbot.com/support/select.
THIS LIMITED WARRANTY IS THE END-USER’S SOLE AND EXCLUSIVE REMEDY AGAINST MAKERBOT WHERE PERMITTED BY LAW. EXCEPT FOR THIS LIMITED WARRANTY, MAKERBOT MAKES NO OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE OR OTHERWISE, WITH REGARD TO THE PERFORMANCE OF ANY PRODUCT. WITHOUT LIMITATION OF THE FOREGOING, ALL IMPLIED WARRANTIES, INCLUDING WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY EXCLUDED. MAKERBOT WAIVES ALL LIABILITY FOR ANY INDIRECT, INCIDENTAL, COLLATERAL, EXEMPLARY, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF USE OR LOSS OF PROFITS, EVEN IF MAKERBOT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES.
8. STATUTORY WARRANTY OR GUARANTEE RIGHTS
This Limited Warranty does not affect an End-User’s statutory warranty or guarantee rights; it is granted in addition thereto.
* MakerBot offers this Limited Warranty on Products purchased through its Authorized Parties. This Limited Warranty does not extend to products purchased from any unauthorized resellers. Amazon is an Authorized Party, but only MakerBot products sold & shipped by Amazon are covered by this Limited Warranty; all other sellers on Amazon are not authorized.