Troubleshooting

Error Messages on The Replicator™

Here's a rundown of all the error messages you can get on The Replicator. If you see any of these in an unexpected context, please contact support.

"No SD card found"

This just means there's no SD card in The Replicator. You might see this if you select "Print from SD" without putting your SD card in the machine first. If you get this error when you do have an SD card in your Replicator, please contact support.

"SD card read error"

This message can show up when you try to print from an SD card. It means that The Replicator is having trouble reading the SD card. Try another file, or another card.

"I'm already building"

This will appear if you're trying to print from the SD card and the bot thinks it's printing something already. You shouldn't get this message unless there's a problem -- if you see it, contact support. To clear this message, you'll need to reset the bot. You can do this by pressing the reset button, which is located on the back of your Replicator, right next to the USB input.

"SD card removed"

This means that The Replicator can't detect the SD card anymore, and should only appear if you take the SD card out during a print.

"Heaters shutdown due to inactivity"

This one is no big deal -- it just means that your Replicator has been running (and heating) for twenty minutes without being told to do anything. You can clear it and get back to the main menu by pressing the M button.

"Heater error! Temperature reads failing! Please check connections"

This means that the bot is looking for temperature readings and not finding them. If you're using a single-extruder Replicator or a Replicator 2, go into the Utilities menu on your bot, choose “General Settings,” and check that Tool Count is set to “Single.” If it’s set to “Dual,” the bot will think it’s supposed to be getting readings from two extruders.  If that's not the problem, check both ends of the heated build platform cable and the thermocouple connections on the motherboard.  You can clear this message by hitting the M button.

"Heating failure! Extruders are not heating properly. Check my connections"

This message will show up within a minute after a new temperature is set. It means that a heater isn’t heating the way The Replicator expects; there may be a problem with a heater cartridge or the thermocouples. Check the connections on the thermocouples, or contact support. To clear this error message from the machine, you'll have to restart The Replicator.

"Heating Failure! My extruders are losing temperature. Check my connections"

This message will show up sometime after The Replicator reaches its target temperature, and it means that the temperature is dropping in a way your bot doesn’t expect. It’s possible that a thermocouple has come loose from the extruder. Check the connections. If the thermocouples seem secure and you get this error message again, please contact support. To clear the message from the machine, you'll have to restart The Replicator.

Extruder overheat! Software temp limit reached! Please shutdown or restart"

This should only appear if you set a temperature above 300° C. Set a temperature below 300° C -- the recommended extruder temperature is 220° C.  You’ll have to restart the bot to clear the error message.

Remember, if you're confused or having trouble figuring out what to do, you can always contact support.