I'm having trouble installing MakerWare.
Try running the installer again. If the installation fails a second time, please collect as much information on the failure as you can and open a Support Ticket
for more information.
I get security warnings when I try to install MakerWare.
Your operating system may not recognize the drivers MakerWare is installing, but that's fine. Just hit "OK" and the installation will continue.We have also seen some antivirus programs identify MakerWare as a virus. We assume this is because they haven't seen MakerWare before. Don't worry about it; we promise it's safe.
I can’t connect to my Replicator (Original, 2 or 2X) through MakerWare.
This probably means something has gone wrong with Conveyor, the part of the MakerWare toolchain that handles the connection to your bot. Go to the Services menu and select “Restart Background Service.”
Note that when stopping or starting Conveyor from MakerWare on Windows XP, you may see a "Run As" dialog. If you choose to run Conveyor as the current user, you will need to un-check "Protect my computer and data from unauthorized program activity."
I can't figure out how to Move/Scale/Build my model.
Check the Replicator 2 or 2X User Manual for a brief tutorial on how to use MakerWare or have a look at the more in-depth web version
I installed MakerWare and now I can't connect my bot to ReplicatorG.
MakerWare connects to your MakerBot via a background service called Conveyor. Conveyor used to stop ReplicatorG from connecting to your bot, but it shouldn't do that now unless MakerWare is actually open. Make sure you are using the latest version of MakerWare
When I open MakerWare, I see a "Background Service Unavailable" error message
This means that Conveyor, MakerWare's background service, isn't running, and might even be unable to start. Go to MakerWare's Services menu and select "Show Background Service Log." Send this log file to [email protected]
and we'll help you sort out the issue.
When I use my custom Skeinforge profile, slicing/exporting/printing fails.
Not all configurations of Skeinforge are supported by MakerWare. Support for any plugin not activated in the base Skeinforge profile, including the Temperature plugin, should be considered experimental.
Frequently Asked Questions
How do I control my bot from MakerWare?
MakerWare doesn't have a control panel for bots other than a Thing-O-Matic, but you can find most of the tools you would see in a control panel in your onboard Utilities menu. There's actually not a lot that you can't do directly from your bot.
Can I use MakerWare with my Thing-O-Matic?
Yes! Your Thing-O-Matic must run Sailfish version 4.1 or later to connect to MakerWare, and we recommend using MakerWare only if your bot has a Gen 4 LCD Interface. For more details, see this page
What firmware should I use with Makerware?
We recommend always using the most recent firmware release. For Thing-O-Matics, you will need Sailfish version 4.1 or higher. Version 4.1 is available through MakerWare.
Can I create custom slicing profiles?
Yes! You can do this through the Advanced Options section of the Make Dialog. See our Advanced Options page
Can I build things with dual extrusion through MakerWare?
Yes! Objects will default to the right extruder, but if you want to change which extruder an object is assigned to, select the object and open up the Object Information menu -- it's just below the Scale button.
What happened to Miracle Grue?
Miracle Grue was an early name for the MakerBot Slicer. The only difference between the two is that the MakerBot Slicer keeps getting better as we continue to work on it.
Don't see your question?
MakerWare is still in Beta, and your feedback is extra important to us. Let us know if you run into any trouble by opening up a ticket
with MakerBot Support.