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MakerBot Digitizer Desktop 3D Scanner

MakerBot Digitizer
Desktop 3D Scanner

The MakerBot Digitizer is designed for fast and easy 3D scanning of physical objects, right on your desktop. The troubleshooting guides and documentation in these pages will help to get you back on track if something goes wrong with either the MakerBot Digitizer hardware or the MakerBot MakerWare for Digitizer software. If you need more help, please contact us at support@makerbot.com.

    Documentation

    Read the full MakerCare Terms of Service here.

    The MakerCare™ for Digitizer™ Protection Plan: How it Works

    The MakerBot® MakerCare™ Protection Plan (“MakerCare” or “Plan”) is available at the time of purchase or within sixty (60) days of the delivery date by selecting the appropriate option on the MakerBot Digitizer™ Desktop 3D Scanner order page or by contacting the MakerBot Sales team at (347) 334-6800. Customers can select a MakerBot MakerCare coverage period of one (1), two (2), or three (3) years from the delivery date or retail store purchase date as shown on Customer’s shipping confirmation or receipt, respectively.

    MakerCare is only available in the 50 United States, plus the District of Columbia and Puerto Rico. The Plan may not be resold and is non-transferable and non-refundable, unless MakerBot Digitizer is returned in accordance with the fourteen (14) day Return Policy outlined in the MakerBot Terms and Conditions of Sale, in which case the cost of MakerCare is refundable.

    Each Plan covers one (1) MakerBot Digitizer. MakerCare is linked to the serial number of your MakerBot Digitizer found inside the packaging. Every Customer is required to activate MakerCare using the serial number of the MakerBot Digitizer.

    MakerBot MakerCare will cover the following non-consumable parts: motherboards, power supplies and power cord, cables and wire harnesses, motors, camera (not including the camera filter), and laser modules. Exclusions apply. See list below.

    In order to redeem MakerBot MakerCare benefits, the original purchaser of the MakerBot Digitizer and associated Plan should contact MakerBot Support (“Support”) via Live Chat, phone, web form or email to open a ticket. Support hours are 9:00 AM to 6:00 PM EST, Monday-Friday and 9:00AM to 6:00PM EST Saturday-Sunday. Support will help to identify the source of the trouble. The decision to issue replacement parts or have Product or parts of Product returned for servicing is at Support’s discretion. If replacement parts are deemed necessary, Support will coordinate shipment to you. If replacement parts are deemed unnecessary by Support, Customer may purchase a replacement part at a cost. For service requiring return of Product or parts of Product, Support will issue a Return Merchandise Authorization (“RMA”) Number to Customer. Unauthorized returns will not be accepted under any circumstances. MakerBot will cover shipping both ways and Support will choose method of shipment. If Customer requests expedited shipping, it will be arranged by MakerBot at an additional fee to be pre-paid by Customer.

    Covered Parts

    Motherboards
    Power supplies and power cord
    Cables and Wire harnesses
    Motors
    Camera (Not including the camera filter)
    Laser Modules

    Exclusions

    Camera filter
    Calibration tool

    Other exclusions apply; see full Terms of Service here.

 
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