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MakerBot Shipping Policies

MakerBot Shipping Policies Shipping and Delivery

We ship items out as soon as possible, but this will not always be the same day as your order. In general, please add 2-3 business days to allow for processing time. If we anticipate a longer lead time, it will be noted in the item description. If you have any questions about the lead time on a specific item, please contact us at http://makerbot.com/support with your questions.

You should receive an email confirming your order shortly after you’ve placed it. If you don’t receive that email, please check your spam folder and see if you can locate it. This is especially important because, if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.

If you are offered insurance, but do not accept it, we cannot be held responsible for damaged, lost, or stolen packages.

International Shipments

We do ship internationally.

There are a few things to be aware of, however: you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and can’t give you an estimate of the cost, because it varies widely around the world. Please do your research so you’re ready to get your package cleared through customs, and have an idea of what the additional cost will be.

Signature Requirement

All items with a value of more than $100 are shipped signature required if possible; please plan accordingly. We will be happy to remove the signature requirement on request; please contact us as soon as possible at support@makerbot.com and be sure to include your order number. Please note that, in this case, you will be accepting responsibility if anything were to happen to the package.

No Shipping Days

MakerBot Industries will be closed the following days in 2014. No orders will ship these days because the postal services don’t show up at our doorstep, but you can still order through the website as usual.

New Years – Wednesday, January 1 Memorial Day – Monday, May 26 Independence Day – Friday, July 4 Labor Day – Monday, September 1 Thanksgiving Day – Thursday, November 27 The day after Thanksgiving Day – Friday, November 28 Christmas Day – Thursday, December 25

 
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