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MakerBot Customer Service Policy

Contact us!

Whether you’re having a problem with something you bought from us, or just have some questions, we’re always happy to help. Whenever you have a question, just head over to support.makerbot.com to get in touch with our team.

We do our best to get back to you as soon as possible and offer email service Monday-Saturday. You should receive a response: (a) within two business days if you have MakerCare; and (b) three business days for if you have a warranty claim. We also schedule phone support sessions as needed. Start a support case with us, and if we can’t resolve it quickly via email, we’ll be happy to talk to you.

Warranty, returns, and replacements

We will provide parts or service on items that prove to be defective from the time of manufacture, and we’ll work with you to get your product running again. For more information on MakerBot’s Limited Warranty, please see makerbot.com/legal. MakerBot accepts returns on a very limited basis: for any electronic items, returns are only accepted on devices within 14 calendar days from the date of delivery, subject to a 10% restocking fee. For non-electronic items, MakerBot accepts returns only on unopened items within 14 calendar days from the date of delivery.

Special Ordering Requirements

If you’re unable to place an order directly on the webstore, need to use a purchase order, or have any other needs, please get in touch with us so we can help you.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel your order. Smaller orders will often ship the next day, so it may not be possible for us to change them. Items with longer lead times can often be edited if necessary; please try to ensure your order is as accurate as possible when submitting it.

Sales Tax

Most orders shipped within the USA will include a state sales tax on your order, unless you provide us with proof of tax-exempt status. The following states are exempt: Alaska, Arkansas, District of Columbia, Delaware, Hawaii, Louisiana, Maine, Montana, Nebraska, New Hampshire, North Dakota, Oregon, Wyoming.

Shipping Information

Please see our shipping page for complete details.

 

12 months special financing on new
MakerBot 3D printer hardware purchases
with Dell Preferred Account on Dell.com.


Limited-time offer for qualified customers.
Offer Details

12 months special financing on new MakerBot 3D printer hardware purchases is a no interest if paid in full by November, 2015 financing promotion. Interest will be charged to your account from the purchase date if the purchase balance is not paid in full by your payment due date in November, 2015 or if you make a late payment. Minimum monthly payments are required during the promotional period. If not paid by end of promotional period, account balance and new purchases will be subject to the Standard APR rates, which range from 19.99% - 29.99% variable APR, as of 8/30/2014, depending on creditworthiness. Offers subject to credit approval and may be changed without notice.

Dell Preferred Account offered to U.S. residents by WebBank, who determines qualifications for and terms of credit. Promotion eligibility varies and is determined by WebBank. Taxes, shipping, and other charges are extra and vary. Payments equal 3% of your balance or $20, whichever is greater. Minimum Interest Charge is $2.00.

All products in your cart at the time of purchase will qualify for the special financing promotion if purchased with Dell Preferred Account between 11-26-2014 through 12/30/2014.

New MakerBot 3D printer hardware purchases are eligible! Refurbished and/or used purchases do not qualify for promotions. Eligible e-value/order codes: A7516721, A7629818, A7598495, A7617635.

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