MakerBot Customer Service Policy
Whether you’re having a problem with something you bought from us, or just have some questions, we’re always happy to help. Whenever you have a question, just head over to http://support.makerbot.com to get in touch with our team.
We do our best to get back to you as soon as possible and offer email service Monday-Saturday. You should receive a response in 24 hours. We also schedule phone support sessions as needed. Start a support case with us, and if we can’t resolve it quickly via email, we’ll be happy to talk to you.
Warranty, Returns, and Replacements
We will provide parts or service on items that prove to be defective from the time of manufacture, and we’ll work with you to get your product running again. For more information on MakerBot’s Limited Warranty, please see makerbot.com/legal. MakerBot accepts returns on a very limited basis: for any electronic items, returns are only accepted on devices within 14 calendar days from the date of delivery, subject to a 4% restocking fee. For non-electronic items, MakerBot accepts returns only on unopened items within 14 calendar days from the date of delivery.
Special Ordering Requirements
If you’re unable to place an order directly on the webstore, need to use a purchase order, or have any other needs, please get in touch with us so we can help you.
Order Changes and Cancellations
Contact us as soon as possible if you need to change or cancel your order. Smaller orders will often ship the next day, so it may not be possible for us to change them. Items with longer lead times can often be edited if necessary; please try to ensure your order is as accurate as possible when submitting it.
All orders with a New York shipping address will include New York sales tax on the merchandise portion of your order, unless you provide us with proof of tax exempt status.
Please see our shipping page for complete details.