Frequently Asked Question

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Who is MakerBot®?

MakerBot, a subsidiary of Stratasys, Ltd., is leading the Next Industrial Revolution by setting the standards in reliable and affordable desktop 3D printing. Founded in 2009, MakerBot has built the largest installed base of desktop 3D printers sold to innovative and industry-leading customers worldwide, including engineers, architects, designers, educators and consumers. MakerBot has been honored with many accolades, including Popular Mechanics’ “Overall Winner” for best 3D printer, Time Magazine’s “Best Inventions of 2012,” Popular Mechanics’ “Editor’s Choice Award,” Popular Science’s “Product of the Year,” Fast Company’s “One of the World’s Top 10 Most Innovative Companies in Consumer Electronics,” and many more. Join the Next Industrial Revolution!

The new MakerBot Replicator 2 Desktop 3D Printer, the company’s fourth-generation machine, sets new standards for resolution, build volume, speed, ease of use, and affordability. MakerBot Replicator 2 Desktop 3D Printers are available for sale through, a worldwide network of distributors, as well as through the company’s brand new flagship retail location.

MakerBot was named one of the top 20 startups in New York City and has been featured in The New York Times, The Wall Street Journal, the Economist, Wired, The Colbert Report, Fast Company, Engadget, Make: Magazine, Rolling Stone,, IEEE Spectrum, CNN, Financial Times, NPR, and many others.

What is Desktop 3D Printing?

3D printing, also called additive manufacturing, means making things layer by layer according to a 3D design file. This differs from traditional manufacturing, such as machining, which often involves subtracting a material in order to achieve a certain shape. 3D printers have a history of being very large and expensive; however, MakerBot sells top-of-the-line 3D printers that are made,  priced, and sized for the desktop. The MakerBot Replicator 2 Desktop 3D Printer measures 38 x 49 x 32 cm (14.7 x 19.1 x 12.8 in), making it ideal for a workspace or tabletop at home or in the office.

What’s new about the MakerBot Replicator 2 Desktop 3D Printer?

The MakerBot Replicator 2 Desktop 3D Printer is the easiest, fastest, and most affordable tool for making professional quality models.  The MakerBot Replicator 2 sets a new standard in resolution and accuracy (true-to-life models) and build volume (size of model).  Constructed with an industrial strength pressed steel frame, which has advantages for both form and function: the machine looks perfect in an office, lab, workbench, and even the living room and is durable enough to withstand high 3D printing speeds. Top features include:

  • 100-micron layer resolution.
  • Very large build volume: 410 in3 (11.2 L x 6.0 W x 6.1 H in) / 6691.0 cm3 (28.4 x 15.5 x 15.2 cm).
  • MakerBot PLA Filament, a bioplastic derived from corn.
  • Professionally engineered and expertly built for speed.
  • Pop-out build platform for convenient print retrieval.
  • New MakerBot MakerWare software that speeds the 3D printing process.
  • Brand new look and feel.
  • Responsive, expert customer support.

How good is the quality of the MakerBot Replicator 2 Desktop 3D Printer?

The MakerBot Replicator 2 Desktop 3D Printer sets an entirely new standard in resolution and accuracy. The MakerBot Replicator 2 has a layer resolution of 100 microns (0.1 mm). That’s over 2.5 times finer than the default layer resolution of the first generation MakerBot Replicator Desktop 3D Printer, meaning users can make objects so smooth they don’t need sanding or any other post-production. Experienced users will have the freedom to work in even higher layer resolutions.

How big is the build space on the MakerBot Replicator 2 Desktop 3D Printer?

The MakerBot Replicator 2 Desktop 3D Printer has a very large build volume of 410 cubic inches (11.2” L x 6.0” W x 6.1” H).  The MakerBot Replicator 2 gives users 37% more space to build in than the first generation MakerBot Replicator Desktop3D Printer, meaning users can think and make bigger than ever. The new build volume is ideal for large architectural or mechanical models, or for projects with many different parts, such as a model car. With all that build space, MakerBot operators can also make several different things at once, meaning they save time for the next projects on their lists.

What can a MakerBot Replicator 2 Desktop 3D Printer make?

The MakerBot Replicator 2 Desktop 3D Printer is an ideal machine for making true-to-life replicas, high-resolution models, functioning prototypes, visual aids, real world products, and more. Designed and optimized for MakerBot PLA Filament, a bioplastic derived from corn, The MakerBot Replicator 2 Desktop 3D Printer makes things quickly and efficiently that not only look great, but also feel amazing to the touch.

Who should purchase a MakerBot Replicator 2 Desktop 3D Printer?

The MakerBot Replicator 2 Desktop 3D Printer is the ideal tool for the professional or amateur designer. The combination of high-resolution, massive build volume, increased build speed, and user friendly hardware and software make it the perfect machine for modeling, quick prototyping, tooling, short-run production applications, and just having fun making three-dimensional “things”. The MakerBot Replicator 2 works quietly and fits perfectly on a desk, workbench, countertop, or table without marring any surfaces.

What software and operating system do you need to run a MakerBot Replicator 2 Desktop 3D Printer?

The MakerBot Replicator 2 Desktop 3D Printer is compatible with Mac, Windows, and Linux operating systems. In order for your computer to communicate with the MakerBot Replicator 2, you need to download our new MakerBot MakerWare Desktop 3D Printer software.  MakerWare is free software that includes everything you need to prepare models for your MakerBot, including a lightning fast toolpath engine and a brand new user-friendly interface.

What is the layer resolution of the MakerBot Replicator 2 Desktop 3D Printer?

The 100 micron layer resolution setting on the MakerBot Replicator 2 Desktop 3D Printer enables users will be able to create smooth, professional-quality objects right off the build platform, with no sanding or post-production needed. With MakerBot’s new user-friendly MakerWare software, experienced users have the freedom to explore even finer resolutions, down to 20 microns.

How are MakerBot Replicator 2 Desktop 3D Printers made?

Every single MakerBot Desktop 3D Printer is assembled and tested by skilled labor in our Brooklyn, New York factory.

What is the difference between the MakerBot Replicator 2 Desktop 3D Printer and the MakerBot Replicator 2X Desktop 3D Printer?

The MakerBot Replicator 2 PLA Single Extruder Desktop 3D Printer is engineered and optimized for MakerBot PLA Filament, a bioplastic derived from corn. It features a single toolhead and a pop-out acrylic build plate, which is ideal for MakerBot PLA Filament.  The MakerBot Replicator 2 is also dramatically easier to use than previous MakerBot Desktop 3D Printers that were based on ABS filament.

What’s great about MakerBot PLA Filament?

MakerBot PLA Filament is the perfect source material for making detailed, beautiful, professional-quality models and final products. Our materials research department has put countless hours into developing reliable filament that sticks to the platform without peeling, cracking, or curling. Even better, MakerBot PLA Filament is highly reliable, even without a heated platform, saving you 32% in energy costs. MakerBot PLA Filament comes in a variety of colors and effects, including translucent, fluorescent, glittery and metallic.

Where can the MakerBot Replicator 2 Desktop 3D Printer be purchased?

The MakerBot Replicator 2 Desktop 3D Printer is available for purchase immediately at, shipping throughout the US and internationally. The MakerBot Replicator 2 is also available through a number of distributors around the world and in MakerBot’s retail stores in New York City, Greenwich,CT, and Boston, MA.

Why did MakerBot open retail stores?

When people see desktop 3D printing in action, they immediately get it and are fascinated by it.  Seeing is believing!  The MakerBot Stores offer people the chance to learn about desktop 3D printing, get demonstrations, and buy cool, unique gifts made on MakerBot Replicator 2 Desktop 3D Printers.

What is Thingiverse?

At MakerBot’s website Thingiverse, MakerBot owners can access and contribute to a “universe of things.”  Over 28,000 projects, models, and things are available that can be downloaded and printed on a MakerBot Replicator 2 Desktop 3D Printer!

52 Comments so far

  • Jean-Claude Homawoo
    July 2, 2012 at 4:40 pm

    Hi MakerBots,

    My name is Jean-Claude and I’m not sure how I went this long without hearing about you. Well I have now, and am very excited. I’m a Brooklyn-based entrepreneur and would love to come see/hear about what you’re doing and how I can get in on the fun!


  • mike
    July 22, 2012 at 11:36 am

    i want to be your distributor in Malaysia , Taiwan , Thailand , singapore , can u feedback to me ?

    mike , from Malaysia

  • Dani
    August 14, 2012 at 8:57 pm

    What’s the life span of the printer? ie.. commercial use 1 hr x 12 products a day how long before I need to buy a new one?

    • Melody
      August 15, 2012 at 8:58 am

      @ Dani — We’ve been using our Replicators pretty heavily here at MakerBot, and I don’t think any of them have died yet. They do very occasionally need an extra part or a little maintenance, but that’s it.

  • AB
    September 18, 2012 at 10:09 pm

    Do you offer any tours of your facility on 3rd Avenue?

  • Anton
    September 21, 2012 at 10:35 am

    Hello MakerBots,

    Question about the materials used in the extruder:
    1. Only PLA or ABS plastics can be used?
    2. With which plastic do you get the 100 microns detail, PLA or ABS?
    3. How stable is the PLA model after it is built, i.e. if subjected to water, does it degrade?

    Thank you in advance for the answers

    Best regards,


    • Melody
      September 21, 2012 at 12:19 pm

      @ Anton — Replicator 2 is intended for use with PLA only. The lack of a heated build platform would make it difficult to use with ABS. That means that the 100 micron layer heigh on Replicator 2 has been achieved with PLA. Also, we haven’t had any trouble with PLA degrading in water.

      @ Patrick — Thanks for your interest in MakerBot. Right now the best way to invest in MakerBot is by buying some of our great products.

  • Patrick
    September 21, 2012 at 11:05 am

    Any idea when you’ll start publicly trading? I’d love to invest in your work at such a critical stage.

  • Daniel
    September 24, 2012 at 7:20 pm

    Will you be able to upgrade the Makerbot Replicator 2 to the 2X model?

  • Yvan
    September 24, 2012 at 11:34 pm

    Has Makerbot considered developing something like a cross between a Replicator and a inkjet printer for on the fly circuit board printing?

  • Daniel Silverman
    September 25, 2012 at 1:49 am


    How much PLA is used in the creation of a model (please give me an idea by relating a size of a model with the approx. amount of PLA used). I would like to get an idea of the cost to produce a model, if possible.

    Thank you,

    Daniel Silverman

  • Albert Sun
    September 25, 2012 at 8:33 am

    Hello, I am interested in getting a demonstration print-out of some parts in PLA on the Replicator 2 before committing to buying a machine – I have a project on .stl file. I want to be able to see if my item comes out in a form that would be usable. Can this be arranged?

  • Jose Manuel
    September 25, 2012 at 9:16 am

    Hello, I want to open a Maker bot store in Yucatan, México. Where I can get the details or get in touch with someone to talk about it? I couldn’t find anything here

  • shadley
    September 25, 2012 at 10:24 am

    “What is the difference between the MakerBot Replicator 2 Desktop 3D Printer and the MakerBot Replicator 2X Desktop 3D Printer?”
    care to supply more info about the 2X ?

  • Patrick
    September 25, 2012 at 12:59 pm

    I only see 6 colors of PLA in your store. Is that going to change? I primarily use abs now because of the wide variety of color choices.

  • Alvaro
    September 25, 2012 at 1:44 pm

    Hi Melody,
    We are interested on becoming a distributor, and like Jose Manuel said, there is not such information on the website not emails and not papers to fill,
    I’m currently located on Manhattan, but is for my company in south america.

  • mike dg
    September 26, 2012 at 10:08 pm

    What is the cost per cm2 of PLA?

  • Andrew
    September 27, 2012 at 12:38 pm

    @Daniel, we aren’t planning on a way to upgrade from Replicator 2 to Replicator 2X, and this is because they are really different machines. The Replicator 2X is meant for experimentation with ABS and dual extrusion, while the Replicator 2 is designed for the way most people like to use a MakerBot: single extrusion.

    @DanielS, this is a bit of a tricky question to answer. The settings in MakerWare will affect how much filament you use. For example, I have a 4” cube on my desk in MakerBot Yellow PLA at 10% infill. It weighs 152 grams. At $48/kg, that’s $7.30 in material. However if you made this with more or less infill, you’d use more or less material.

    @Albert, we currently don’t really have a way to do this at the moment. Thank you for your interest!

    @Jose, instead of the address you listed, try (without the “-s”). This will give you the form you need. Thanks!

    @shadley, we’ll have a lot of good information on the Replicator 2X closer to when it goes on sale. Stay tuned!

    @Patrick, great question. We are definitely always working on expanding our offering, including with PLA. Keep your eyes out for more.

    @Alvaro, sorry for the confusion. The link you have lists our current distributors. If you go to (with no “-s”), you’ll see the form you are looking for. We’re working on getting that link back up!

    @mike dg, great question. We’ll have a blog post on this! It’s a more complicated answer than I can put here. See my answer to DanielS above, but look for more information on our blog soon.

  • bas
    September 27, 2012 at 12:38 pm

    interesting to know about consumption of how many Kg of PLA use of 410 cu in. block?

  • Martin Hoontrakul
    September 28, 2012 at 1:16 am

    Can you spray paint directly over PLA? If so do you need a coat of primer?

  • Andrew Tischler
    September 30, 2012 at 2:11 am

    Are the plastics used toxic to humans, for example could I print a cup and then safely drink from it?

  • Karl Kempf
    October 1, 2012 at 11:51 am

    Will your machine be demonstrated at ta trade show in the Chicago area any time soon. Or will someone be in the area to offer us a demonstration?


  • David Strobel
    October 1, 2012 at 5:04 pm

    Is there any way to meltdown PLA 3D objects that failed or you no longer want, to make new filaments? Have you considered making such a recycling device for sale?

  • Scott Hammac
    October 4, 2012 at 5:09 pm

    Hello, We’re in the process of evaluating differet printers and the new R2 fits within our build scope in terms of resolution and sizes. Will the R2X have the same resolution with ABS? Thank You!

  • Ray Davis
    October 4, 2012 at 11:13 pm

    Can this be used with Autodesk Inventor, or does it require all modeling in Makerware?

  • Alex
    October 5, 2012 at 4:35 pm

    Hi, Makerbots!

    Your device looks awesome, but steel I’ve got a couple of questions:

    1. As I understood your printer deals with your own free software. Is it possible to convert models from different programs into MakerWare?
    2. Are all taxes included in the delivery price? If not, how much would I pay for delivery to Moscow, Russia?


  • Ralph Birk
    October 5, 2012 at 6:52 pm

    Hi, I was searching your descriptions for only one answer which is important to me:
    What if your in the middle of a big or complex printout and running out of filament ?
    Is there a way to pause the process and refill, or is anything lost in that case?
    Maybe you have already answered this, but I was unable to find it.
    Thx & kind regards from Germany

  • Maria
    October 8, 2012 at 4:06 pm

    We’re trying to replicate a small object for some reproduction furniture. Do you provide a scanning service? If not, we would appreciate some recommendations for how to proceed to scan an object and render it for your printer. We are not artists and can’t just render the object. We can bring a scan to your store in NYC but the original object can’t leave its site
    Thanks for your assistance!

  • scott
    October 9, 2012 at 3:07 pm

    ok 2 quick questions.

    1. what type of 3d file is required . will pdo or obj files work?

    2 . can models be printed in half’s . ( a top and bottom that can be glued together later?)

  • viv
    October 12, 2012 at 8:28 pm

    Can we buy makerbot stocks, and if so what is it under?

  • James
    October 14, 2012 at 11:09 am

    Other then plastic, what other material can you feed this thing? Metal? If so what types?

    Thanks for your time,

  • Bulgroz
    October 14, 2012 at 8:04 pm

    Hi, a bit like Andrew Tischler’s question:
    I’d like to build toys for my kids with my Replicator 2 which I’m soooooo impatient to receive :
    1- is PLA safe for mouth contact ?
    2- can it be worn all day long (skin contact) ?
    3- if ingested, is it dangerous?
    4- can you use it for food contact (not hot, only for storage or pastry cutter, etc)

    Thank you !


  • Nancy Weiss
    October 15, 2012 at 9:15 pm

    How can I buy stock in makerbot?

  • AXIS
    October 17, 2012 at 2:31 am

    Quick question, if i pay it online, could u ship to China?

  • Vitaly
    October 17, 2012 at 8:43 am

    We want to buy 3d printer.
    Is it possible to test it in Moscow? Could you recommend somebody who has got replicator 2 in Moscow?

  • Mac Baker
    October 17, 2012 at 9:17 am

    Cool product. I’d like to attend a weekend conference/ build session and would like to purchase both machines. Possibly more in the future. I’d like to set up a lab space/ community and make it available in shifts for different groups. Kind of like a pottery studio but with a design and engineering centric flair.

  • Johnr
    October 17, 2012 at 10:24 am

    What is the source of material for this printer? Is there a clear material?

  • Dinesh
    October 19, 2012 at 7:22 am


    Pls provide info on distributorships for India ( Links provided in FAQ’a dont work and takes you to a google docs page requiring a login & password.

    Also pls give an estimate of shipping charges to India and how will the consumables be supplied.

    Thanks, Dinesh

  • Mike
    October 19, 2012 at 7:55 am

    Hello, Couple of comments. I had problems with lifting/curling and read that people used “Hairnet” spray. I’m at a Forward Operating Base in Afghanistan and they had Finesse har spray (non airosol) in a 8.5oz bottle with a 2.25 inch diameter making it much easier to maneuver inside the build chamber. A tiny bit from the spray pump and it sticks exceptionally well. To remove, use dental floss. At $1.99 I think this bottle will last for hundreds of builds.
    2nd comment/question. How long will you be stocking replacement parts for the 1st gen Replicator?
    3rd comment/question. There was a person who was making acrylic hoods and build chambers. I wanted to buy one for a heated build chamber and he said that he’s worried about making them now you are not making them open source. Is there any issues with other people making the acrylic hoods and side panels as I can see designs on thingiverse. I don’t have resources to make my own and would like to pay him for a kit for a heated build chamber.
    You need to try out this Finesse and dental floss. I can’t overstate the drastic difference in results. I’m presently using a 1″ foam sheet on the sides with an open top and a 57w bulb for a clip on light through the hole to help heat the build chamber (yes they still make/sell filament light bulbs here in this part of the world).
    Best regards,

  • Dave
    October 19, 2012 at 6:00 pm

    We are interested in the Replicator 2. Can the material PLA be machined after the part is made, can certian features of the part be extruded to 100% while other areas are less dense, and is the material resistant to cutting flids like Hangsterfer 500 CF

  • David
    October 23, 2012 at 6:33 pm

    How safe are the PLA plastics? For example, if I made a cereal bowl, could I eat out of it safely? Any out gassing?

  • obafemi awotunbo
    October 23, 2012 at 7:11 pm

    Does this 3d printer support max files? I mean can it print 3d models generated using studio max?

  • Jose Manuel
    October 24, 2012 at 9:06 am
    Both links are not working it says that I need permission to access. I clicked on the request access button.

    Where I can get the info? I would appreciate if someone send it to my email.

  • Mazen
    October 28, 2012 at 4:47 pm

    Hi, which programs a file can be imported from into your software for a build? AutoCad, Sketch-up, etc…

  • Mazen Abdel Ghani
    October 28, 2012 at 4:49 pm

    Hi again, please add my email to the permitted list for entering your google drive to fill out the distributor form.

  • pat shammon
    October 29, 2012 at 1:47 pm

    Hello, I missed the 3d printing expo in London the other week. dammit, I work 200 yards away :-(
    Do you have a distributor in england?, how much do the pla filament ( spools? ) cost are there any issues with vapours and smells or is the machine safe in an office environment?

  • Vincent
    October 29, 2012 at 7:56 pm


    I have a question about 3D Printer. I want to do a big model. Can I print it separately and then stick or join parts together at the end?


  • Andrew
    November 1, 2012 at 11:01 am

    Hi everyone, thanks for your questions. Here are some answers:

    @bas, as we’ve noted above, this will really depend on your settings. The amount of infill you assign to your model (from 0-100%), will make your block heavier or lighter. It isn’t practical to make a completely solid 410 cubic inch block of PLA, so we haven’t done this.

    @Martin, yes! You can spray directly over PLA, and it is definitely best to use a primer, such as Tamiya Fine Primer.

    @Andrew, MakerBot ABS and PLA Filaments are both safe, non-toxic plastics for use in the home. That said, we cannot recommend them as food-safe materials. Furthermore, it would not be smart to pour a very hot liquid into a container made from PLA; the material would deform.

    @Karl, we do not have any plans to be in Chicago in the near future. Keep an eye on our Events Calendar (under Company News above) for an up-to-date look at where we’ll be.

    @David, it’s a great idea! We do not currently have a machine for recycling filament. You can check online for some cool projects that people are working on toward that goal.

    @Scott, yes, you will definitely be able to count on the MakerBot Replicator 2X for 100-micron layer height.

    @Ray, Autodesk Inventor is certainly a great option for making your 3D models. MakerWare is not a 3D modeling program, but rather a program for taking your 3D models and preparing them for 3D printing. You can download MakerWare for free and play around with it!

    @Alex, see my answer above regarding MakerWare. As for delivery outside the US, you can calculate the estimated shipping cost in the shopping cart section of our Store page. Please note that the total cost of a MakerBot does not include the cost for any VAT, tariff, duty, tax, handling fee, customs clearance charge, etc. required by your country. We cannot collect this amount or give you an estimate of the cost because it varies widely around the world. Previous customer experiences with customs can be found here —

    @Ralph, yes! The MakerBot Replicator 2 has an awesome Pause feature that lets you switch out filament in the middle of the process. It’s a great trick for refilling when you’re running low, changing color, or even adjusting something quickly on the build plate. The Pause feature is a really helpful upgrade for lots of reasons.

    @Marla, we do not currently have a print-on-demand service for this type of request. There are several ways to scan objects, including with a handheld laser scanner, using an Xbox Kinect and the program ReconstructMe, or a photogrammetry tool like 123D Catch. Search on our blog for more information.

    @scott, MakerBot MakerWare will accept STL and OBJ files, but you can export to these file types from other types and from any program you wish. Also, you can absolutely make models in multiple pieces and then assemble them. Check out Cosmo Wenman’s work on Thingiverse ( for excellent examples of this.

    @viv, MakerBot is a privately held company.

    @James, our machines are optimized for the polymers we sell in our store, MakerBot ABS and PLA Filaments. We can’t recommend any other types of materials for use in our extruders. ABS and PLA filament of the same size from different vendors will also work in our Desktop 3D Printers; however, we can’t vouch for the quality of other producers’ product. We know that ours is great!

    @Bulgroz, we do not recommend our materials as food safe and they should not come in contact with mouths. However, these are non-toxic plastics that are absolutely safe for skin contact.

    @Nancy, as stated, we are a private company.

    @AXIS, yes, we ship to China. Please note my answer to Alex above.

    @Vitaly, we don’t have a recommendation for testing our machine in Moscow prior to purchasing. Sorry!

    @Johnr, the MakerBot Replicator 2 Desktop 3D Printer uses MakerBot PLA Filament, which does come in at least two translucent colors: Natural and Translucent Blue. Natural is not completely clear, but does allow a lot of light through.

    @Mike, thanks for these awesome tips! We will share them with MakerBot Operators elsewhere. I assume you are talking about using ABS with your original Replicator. Regarding your second question, we have no plans to discontinue parts for the original Replicator, and we plan to support this machine for the foreseeable future. Not quite sure who you’re speaking about in terms of an acrylic enclosure for your Replicator; you should definitely use one of these if you wish to.

    @Dave, there is not currently a way to change the infill setting on just one particular part of your model; however, you can model one part as completely solid. PLA can absolutely be machined, drilled into, and finished, including sanding. You may need to do this at lower speeds than you would with ABS.

    @David, as stated, we do not recommend MakerBot ABS or PLA Filaments as foodsafe.

    @obafemi, you can model in 3ds Max, but you need to export an STL or OBJ file for use with MakerBot MakerWare.

    @Jose Manuel, please email for more information.

    @Mazen, you can build your 3D models in any software you wish. MakerBot MakerWare requires that you upload an STL or OBJ file, so you need to export one of these file types from whichever 3D modeling program you choose to use.

    @Pat, please note our UK distributors: Regarding fumes, MakerBot PLA Filament has a very pleasant smell while printing is in progress. We have dozens of these machines operating around us at all times, and we love it!

    @Vincent, yes, absolutely! There are lots of ways to assemble models with adhesives, joints, and pin connectors. You can see hundreds of examples on

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