MakerBot Operators Google Group Terms of Use

Effective: 4/25/2013

Welcome to the MakerBot Operators Google Group! We are happy you found this great community resource for MakerBot owners and 3D printing. The MakertBot Operators Google Group (“Group”) was started by MakerBot in 2009 as a means to help MakerBot communicate with each other and MakerBot operators/owners. The Group has evolved and has become a great community resource for many of our long-time MakerBot operators and to many new members. Please note that views expressed on this Group are not necessarily endorsed by MakerBot Industries LLC, and this is not MakerBot’s official Support channel. If you have an immediate issue that is not assisted by the community, please reach out to us at or call 347-334-6800. To get you started in this Community, please read the following Terms of Use (the “Terms”) before joining our Group.

IMPORTANT: By accepting these Terms, you are accepting them as they are presented here. Please note that the contents of these terms may be altered at any time, at our discretion, in an effort to fulfill the purpose of this group. If any changes to this group are made, the update will appear in this document. If you continue to post in this Google Group after any change is made, your participation will indicate an acceptance of the changes herein and an acceptance of all the terms of use for the MakerBot Operators Google Group. You should read, understand, and consider printing these terms as reference to use as you post.

1. Basic Community Guidelines –

a. Moderator: A MakerBot Community Manager moderates The MakerBot Operators and Thingiverse groups daily.

b. Prescreening: First-time members are automatically placed on moderation and their posts are pre-screened. After the initial moderation period ends, members are free to post without any moderation. MakerBot does not prescreen postings submitted by the confirmed members of this Group, but MakerBot retains the right, not responsibility, to remove any posting that violates any of the Terms.

c. Google Terms of Service: In addition to the Terms, all use of the Group is governed by Google’s Terms of Service (

d. Minors: You must be at least 13 years old to post in the Group.

2. MakerBot’s Commitment to this Community –

a. First Time Users: As the owner of these groups, MakerBot’s strong preference is for open conversation. Members posting to the Group for the first time must have their post approved in order to ensure relevancy.

b. MakerBot’s Undertaking: We pledge to give first time user approval in a timely manner. After that first approval, Members can continue to post un-moderated, provided they post with adherence to the Terms.

c. Moderation: If the Community Manager learns or perceives that a Community Member has disregarded one or more of these terms, the Community Manager has the right to put that Member on moderation. Moderation means that a user’s posts will be reviewed before they are published to the entire Group.

d. Reinstatement: If a user is put on moderation, the user may receive reinstatement of full posting rights if the Community Manager determines that the user made a good faith effort to abide by the Terms during the time of moderation.

e. Conduct: As a company we pledge to act in a professional and responsible manner with our Community Members.

f. Privacy: We promise to respect every Member’s privacy and we promise not to share personal information with other Community Members.

g. Updates: We pledge to update Community Members on the status of our products, developments and ideas that have to do with this Community and the topics discussed as often and thoroughly as possible. You can also follow more of MakerBot’s news on our blog at Unless otherwise approved by a MakerBot Community Manager, please do not submit postings speculating about unannounced MakerBot products or policies.

3. Posting Guidelines –

a. Be Respectful and Appreciative of Other Community Members: We are a community of many different people with varying opinions and perspectives. All Members should feel comfortable expressing a point of view. Please remain courteous and show respect for other Community Members. If someone helps you with useful information, please take the time to thank them.

b. Keep it Clean: Refrain from using disrespectful language towards other Community Members. We will moderate profane language and abusive behavior, so please keep your tone and content civil and collaborative.

c. Be Honest: Please do not claim credentials or expertise that you do not have, create multiple logins, or post under a false identity or the identity of another community member. You can remain anonymous, but false representations by Community Members are not welcome here.

d. Be Careful: Use caution when providing any private information, as this is a public forum. Avoid revealing any personal information.

e. No Solicitation: If you are discussing products or modifications relevant to your MakerBot ecosystem, feel free to post in our Group. Please refrain from using the Group as a means of advertising products unrelated to MakerBot. Advertising includes posting a URL or link to non-MakerBot products.

f. Keep it Relevant: Please search for an answer before posting, and stay on topic within individual threads. If you have a new question or idea to discuss, please start a new thread for it.

g. Illegal Submissions: Any posting that is promoted to commit an illegal act is not permitted. This includes any postings which are libelous, defamatory, indecent, harmful, intimidating, threatening, hateful, discriminatory, abusive, vulgar, obscene, pornographic, sexually explicit, or offensive in a sexual, racial, cultural, or ethnic context. In addition, software or algorithm descriptions that violate any other agreements are not permitted.

4. Other Matters –

a. Disclaimers: As noted above, this Group is not MakerBot’s official Support channel. Any information posted by MakerBot, MakerBot employees, or owners of MakerBot products in this Group are offered on an “AS IS” basis without warranties of any kind. MakerBot assumes no responsibility, nor will be liable for any damages caused by or arising from your access to, use of, or browsing this Group, or your downloading of any information or materials from this Group.

b. Limitations of Liability: MakerBot will have no liability related to the content of any user postings, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. In the event of any problem with this Group or any content, you agree that your sole remedy is to cease using this Group. In no event will we be liable to you or anyone else for any indirect, special, punitive, incidental or consequential damages arising out of the use of this Group or any websites linked to this Group, whether based on warrant, contract, tort or any legal theory and whether or not advised of the possibility of such damages. The foregoing limitations of liability do not apply to the extent prohibited by law; please refer to your local laws for any such prohibitions.

c. Disclosure: Any communication you transmit or post to this Group in any manner is and will be considered non-confidential and non-proprietary.

d. Trademarks: Certain trademarks, trade names, service marks and logos used or displayed in this Group are registered and unregistered trademarks, trade names and service marks of MakerBot and its affiliates. Other trademarks, trade names and service marks used or displayed in this Group are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained in this Group grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed in this Group without the written permission of MakerBot or such other owner.

e. Termination: You may suspend or terminate your membership in this Group at any time, for any reason or for no reason.

f. Agreement: These terms control the relationship between the Group and you. They do not create any third party beneficiary rights. By participating in this Group, you agree to abide by these terms. If it turns out that a particular term is unenforceable, this will not affect the rest of the agreement. If you believe that someone is violating these posting guidelines, use the Report Abuse link on the post. If you click Report Abuse, we’ll try to promptly review your report and take action, if appropriate.

If you have a support issue with a MakerBot product and cannot find the answer here, please contact MakerBot Support directly at or call 347-334-6800 and we will help you.