
Thanks to beauturner for the image!
Hello and welcome, MakerBotters new and old! We hope that you’re using some days to complete ambitious MakerBotting projects before the end of the year, posting detailed updates to your Thingiverse pages along the way.
In light of this, there are a few things that you should know. First, there will be an additional lead time of about a week on all orders due to an end-of-year physical inventory — orders placed this week will likely not ship out until January 3rd. But once we can ship again, our amazing crew will clear out all the accrued orders. Thank you for your patience.
Btw: everybody in the community owes a big thank-you to Eddie, Lindsay, Liz, and the whole production crew for pushing out all the holiday orders; everything we ship out passes through their hands, and it’s been a very busy season for them. Three cheers for the shipping crew!
Next, our dedicated tech support crew will be taking a well-deserved day off today, 12/26, but we’ll be back tomorrow to answer all of your emails. We do anticipate a lot of questions from new MakerBotters during this week, so please allow us a bit of extra time to answer your questions.
If you’re having trouble, make sure that you’ve carefully read through our documentation, especially the updated Thing-O-Matic build sequence and our brand-new Quick Start Guide. If you’re still having issues you can’t resolve, send us an email at support@makerbot.com and we’ll help you work through any issues you’re experiencing.
Enjoy the last week of 2011!