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MakerCare | Important Changes to MakerCare and Support

MakerCare_Support_Final (1)

As MakerBot’s business continues to expand, we’ve been hard at work restructuring the way MakerBot Support and our MakerBot MakerCare Protection Plans work for our customers.

We revamped, tweaked, took cues from other successful hardware companies, built anew, and are happy to report our new MakerBot MakerCare Protection Plans are the most comprehensive technical support programs available for MakerBot products. We’ve also furnished our website with great information to better support you, and provided our expert Support team with the tools to provide you with fast, friendly problem resolution that’s more responsive and comprehensive than ever before.

One, Two, or Three Years of MakerCare
Starting today, you have brand new options when you purchase MakerBot MakerCare. Customers who buy any of our Fifth Generation MakerBot Replicator 3D Printers can now purchase one, two, or three year plans. As a reminder, these printers are the MakerBot Replicator Desktop 3D Printer, the MakerBot Replicator Mini Compact 3D Printer, and the MakerBot Replicator Z18 3D Printer.

All MakerBot MakerCare customers will have ready access to top notch phone and email support, from the people who know your MakerBot product best, as well as free replacement of damaged parts from wear and tear and accidents. For your convenience, we’ve also added Live Chat support so that we can help you in the way that’s best for you.

To order your MakerBot MakerCare, call us at +1.347.334.6800.

Adjust Your Plan by September 1st
If you already own a MakerBot Replicator 3D Printer, you can adjust your plan, regardless of when you purchased your printer, until September 1, 2014.

If you own any of our Fifth Generation MakerBot Replicator 3D Printers and have MakerCare, you can extend your current MakerCare plan to two or three years.

If you do not currently have MakerCare, you can buy up to three years retroactively from day of delivery. If you own a MakerBot Replicator 2 Desktop 3D Printer or a MakerBot Replicator 2X Experimental 3D Printer, you can extend your current MakerCare plan for one year or, if you’re not already covered, purchase a new one-year plan.

60 Days of Free Email Support
If you choose to not purchase MakerBot MakerCare, we’re still here to help you. For the first 60 days after your MakerBot Replicator 3D Printer is delivered, you’ll be able to use our email support. If you’re outside of that time frame, you may purchase single-issue support for the term of a single issue.

Visit Our Growing Knowledge Base
All our customers always have access to our redesigned online support page, which provides answers to common questions and issues, as well as FAQs, tips, tricks, and helpful videos. We regularly update these pages with the latest product-specific information to answer our customers’ most frequent questions.

Want to Learn More?
If you want to know more about our new MakerBot MakerCare Protection Plan and MakerBot Support, please visit our FAQ.

Tagged with 3 comments
 

3 Comments so far

  • Bill Berlemann
    June 17, 2014 at 2:12 pm
     

    If I need parts, how do I go about ordering them?

     
    • Tiffany Diorio
      Tiffany Diorio
      June 17, 2014 at 5:26 pm
       

      @Bill: If you need to purchase any parts for your printer you can call our Support staff and they can set up the order for you, but after September 1 we will have a program in place for you to place part orders. We’ll have more information about the program in upcoming blog posts, so please keep an eye out.

      @Francis: You can extend your MakerCare plan for another year up until September 1. As for details on future charges, we’ll include that information in our blog post follow-up which will come out soon!

       
  • Francis O. Blackwell
    June 17, 2014 at 2:17 pm
     

    Can I extend my current maker care for my 2X ?
    If so, how much.

    How much are you going to charge for future support after maker care expires ?

     
 

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