The MakerBot Store is was Down!

Sad Cash Register

Update: 7:30PM EST – SiteGenie is back up and we’ve transferred the images over. The store should be working for everyone, now. If you’re still not seeing it, please be patient while the DNS change propagates to you and your ISP.

Update: 6:15PM EST – We’ve re-instated the store from backup on another ISP. We’re currently missing some product images, but otherwise things should be working. It may take some time for DNS to propagate and point you at the correct site, so you still may not be able to access the site for a while. We’ll get those pictures back in place once SiteGenie is back up.

Update: 6:00PM EST – A new update from SiteGenie – their upstream provider is working on a fix. May have things working in an hour or so, but no promises, yet.

Update: 3:13PM EST – The latest update from SiteGenie indicates that there’s an upstream problem between their provider and Chicago. Maybe somebody ran a backhoe over some fiber optic cables? :(

As some intrepid shoppers may have noticed, the MakerBot Store has been down since this morning.

Our hosting provider, SiteGenie, tells us that they are having major upstream connectivity issues and are working to resolve them as quickly as possible.

Thingiverse and the MakerBot blog are still up and running strong, thanks to the power of cloud computing!

We’ll post updates here as this situation unfolds. We hope to get the store back up as soon as possible.

Tagged with , 4 comments
 

4 Comments so far

  • longri
    December 6, 2011 at 3:47 pm
     

    that backhoe must be also holding up the supply of plastic!!!

     
  • Ryan Hendrickson
    December 6, 2011 at 7:51 pm
     

    Cash register should read 4.04

     
  • fabbolabbo – 3D Printed Human Skull Found
    December 6, 2011 at 10:20 pm
     

    [...] happened earlier today. Makerbot Industries—a pioneer in the home 3D printer market—had its website taken offline. Updates were provided on their blog with explanation of what was taking place. A temporary ISP was [...]

     
  • dnewman
    December 7, 2011 at 10:46 pm
     

    Looks like the store is ill again (Wednesday evening). While the URL

    http://store.makerbot.com/

    can be reached, if you drill down (e.g., click on any of the featured products, you are met with errors with a pretty “Megento(tm)” banner. These are not issues with waiting for DNS propogations across the net, but rather problems with the PHP server which effects the store itself,

    SQLSTATE[HY000]: General error: 1030 Got error 28 from storage engine

    Trace:
    #0 /home/makerb0t/web/store.makerbot.com/lib/Zend/Db/Statement.php(300): Zend_Db_Statement_Pdo->_execute(Array)
    #1 /home/makerb0t/web/store.makerbot.com/lib/Zend/Db/Adapter/Abstract.php(468): Zend_Db_Statement->execute(Array)
    ….

     
 

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