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Hey everybody!

Here at the Botcave, we recently decided to “up our game” as regards customer service.  As you can see, there is now more than one person answering emails here.  So now, when you send email to [email protected] a veritable team of highly-qualified technicians will respond to your requests.

From left: Isaac, our team leader, is an electronic music enthusiast who is known to have a collection of highly valuable (?) comic books.  Ethan once worked in the wine industry and tutors Latin.  Matt’s background is in film and creative writing.

Even more exciting, this afternoon, you’re going to have the chance to talk to all of us, LIVE and IN PERSON on the MakerBot UStream feed at http://bit.ly/dv23P3

We are starting a new event, tentatively titled called “Robot Hospital.”  In addition to taking questions over live chat, we are going to do a roundup of support-related issues over the past week, or whatever cool, robot-related stuff you need to see.

So, dial us up and send us your questions!  We’re here to help.