
Thing-O-Matic shipments are delayed. Here’s what’s going on:
Thing-O-Matic shipments are currently delayed until we get a package delivered to the Botcave that is currently being held in transit because of the recent mail bomb scare and the new procedures put in place to make us more safe.
Everything for the Thing-O-Matic launch was supposed to arrive at the beginning of November. We know from experience that everything takes two weeks longer than expected to arrive so we gave ourselves an extra 3 weeks lead time to iron out any last minute delays. Electronics have been our biggest challenge in the past and so when they turned out to be two weeks late in getting to us and we felt all smarty pants and high fived when they arrived last week. Then, like a cruel slap to the face, we learned about the shipping delay on our super awesome custom Z-stage motors. Our super special custom made Z-stage motors are currently being held somewhere between Hong Kong and customs in Cincinnati. Sam, our supply chain manager, is working hard to find out when that shipment will be released to us, but we don’t have any hard information at this time.
I hate it when I order things and they come late. Because we have a little extra time, we’ve organized a little treat to go in each box for each Thing-O-Matic Customer. It’s not much consolation, but it’s all we can do as we wait for the final parts to reach us so we can send them on to you!
We’ll keep you updated here on the MakerBot blog and on twitter so you can know the exact second when the machines start to ship out.
Thanks for your patience. As soon as we get the final parts in, we’ll go into double time to get them out to you. The first Thing-O-Matic order will be the first one out the door and we’re going to be putting all our resources into getting all of the pre-orders in the mail in the order that the order was placed so that you can put your machine together and start printing with your beautiful new machine as soon as possible!
- Bre Pettis, CEO MakerBot Industries