MakerBot Industries
Customer Support Technician
This position is in the heart of the action of a growing start-up and demands a person who wants to work hard, has patience, technical knowledge and writing skills. You’ve got fires to put out, questions to answer, forums to surf and infrastructure to implement all the time.
You’ll be interfacing with R&D to learn about next weeks’ product launch, when marketing posts to the blog and traffic goes crazy. Emails start pouring in. The CEO brings a touring reporter to your desk and asks to look at our software. You’ve already got it open, because you just printed out a new derivative model of the common cold virus from Thingiverse on prototype plastics. Sounds like an average day to me.
You’ll be responsible for eloquently representing a growing DIY 3D printer and technology company to it’s customers directly. Via email, on the phone, or in person. You’ll help them solve their technical challenges, sooth their nerves, and reinforce our brand. It’s a challenge, but it’s a dynamic, fun one. The person best suited for this position is a creative at heart with a mind for technical problem solving, and strong interpersonal writing skills.
We need you to answer emails but you should also be proficient and comfortable with Mac, PC, and Linux operating systems, design/editing softwares, cameras, and the creative process. The office tools we use most of the time should be a no-brainer. Current MakerBot Operators preferred, but not a requirement. If you’ve had experience with DIY technology, that could be very helpful. You will be processing orders, so an interest in participating directly in a multifaceted online store is a final requirement. Full time, on-site only.
Desire to offer revolutionary technologies and change the world a plus.
Help democratize manufacturing and establish personal fabrication as a household phrase. Use your initiative to increase awesome.
Brooklyn. Easy access to subway.
http://newyork.craigslist.org/brk/tch/1992670148.html